Troubleshooting Guide
10. Troubleshooting Guide
Before contacting Beyonwiz Technical Support, please check the following Troubleshooting Guide and try all possible solutions for your problem. If the product does not work normally after completing the following troubleshooting suggestions, please contact your local product distributor or service centre.
It is recommended that you check your product’s firmware version in the Setup menu (Setup\Management\Firmware) and upgrade to the most recent firmware version available from the Beyonwiz website, www.beyonwiz.com.au, before troubleshooting.
Problem | Possible Solutions | |
|
| |
No message is | z Check the main power cable and ensure that it | |
displayed on the | is plugged into a suitable power outlet. | |
front panel display | Check that there is power available at the | |
or product has no | power outlet by plugging in another electrical | |
power | device (eg. a lamp). | |
No picture | z Make sure that the product is in Operation | |
| Mode. | |
| z Make sure that the AV Cable is firmly | |
| connected to the TV. | |
| z Make sure that the antenna cable is correctly | |
|
|
| connected to the product. |
| z Check the brightness level of TV. |
| z Check if the channel is currently on air. |
| z Check if the TV is set to the correct input |
| corresponding to the product’s video output |
| connections (eg. AV1, Component, HDMI etc). |
| z Has a Service Scan been performed? |
| z Check that the product’s video output settings |
| are configured correctly to suit your display |
| resolution. (Press the |
| Remote Control to advance through the various |
| video output resolution options, or configure |
| this via the Setup menu. |
| Setup\Configuration\A/V Output) |
|
|
Poor picture & | z Has an antenna been connected to the correct |
sound quality | port on the rear of the product? |
| z Avoid positioning the unit near a mobile phone |
| or microwave oven as these devices may cause |
| interference. |
| z Use a good quality 75ohm coaxial cable to |
| connect the antenna to the product. |
| z Check the signal strength and signal quality |
| indicators on the product’s onscreen display |
| (by pressing the INFO button on the Remote |
| Control) to ensure that the received signal |
| strength and/or quality is optimal. If not, |
|
|
| 105 |
