Troubleshooting Guide

10. Troubleshooting Guide

Before contacting Beyonwiz Technical Support, please check the following Troubleshooting Guide and try all possible solutions for your problem. If the product does not work normally after completing the following troubleshooting suggestions, please contact your local product distributor or service centre.

It is recommended that you check your product’s firmware version in the Setup menu (Setup\Management\Firmware) and upgrade to the most recent firmware version available from the Beyonwiz website, www.beyonwiz.com.au, before troubleshooting.

Problem

Possible Solutions

 

 

No message is

z Check the main power cable and ensure that it

displayed on the

is plugged into a suitable power outlet.

front panel display

Check that there is power available at the

or product has no

power outlet by plugging in another electrical

power

device (eg. a lamp).

No picture

z Make sure that the product is in Operation

 

Mode.

 

z Make sure that the AV Cable is firmly

 

connected to the TV.

 

z Make sure that the antenna cable is correctly

 

 

 

connected to the product.

 

z Check the brightness level of TV.

 

z Check if the channel is currently on air.

 

z Check if the TV is set to the correct input

 

corresponding to the product’s video output

 

connections (eg. AV1, Component, HDMI etc).

 

z Has a Service Scan been performed?

 

z Check that the product’s video output settings

 

are configured correctly to suit your display

 

resolution. (Press the TV-OUTbutton on the

 

Remote Control to advance through the various

 

video output resolution options, or configure

 

this via the Setup menu.

 

Setup\Configuration\A/V Output)

 

 

Poor picture &

z Has an antenna been connected to the correct

sound quality

port on the rear of the product?

 

z Avoid positioning the unit near a mobile phone

 

or microwave oven as these devices may cause

 

interference.

 

z Use a good quality 75ohm coaxial cable to

 

connect the antenna to the product.

 

z Check the signal strength and signal quality

 

indicators on the product’s onscreen display

 

(by pressing the INFO button on the Remote

 

Control) to ensure that the received signal

 

strength and/or quality is optimal. If not,

 

 

 

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Beyonwiz DP-S1 manual Troubleshooting Guide, Problem Possible Solutions

DP-S1 specifications

The Beyonwiz DP-S1 is a versatile and sophisticated digital video recorder designed for users who seek a high-quality entertainment experience at home. This compact device blends advanced technology with user-friendly features, making it a popular choice for TV enthusiasts and casual viewers alike.

One of the standout features of the DP-S1 is its dual tuner capabilities, allowing users to record two different programs simultaneously. This is particularly advantageous for those who enjoy watching multiple shows or sports events at the same time without having to sacrifice their viewing options. With support for both standard and high-definition broadcasts, the DP-S1 ensures that viewers can experience their favorite content with pristine picture quality.

The DP-S1 also comes equipped with a robust hard drive, providing ample storage capacity for recording shows, movies, and events. Users can easily schedule recordings through an intuitive electronic program guide (EPG), making it simple to ensure that no favorite show is ever missed. Additionally, the device supports time-shifting, allowing viewers to pause and rewind live television, turning even ordinary viewing into a flexible experience.

Another noteworthy characteristic of the Beyonwiz DP-S1 is its internet connectivity. With built-in Wi-Fi, users can connect to their home networks, enabling them to stream content from various online platforms. This feature expands the viewing options dramatically, providing access to a range of on-demand services and applications. Users can also download firmware updates, ensuring that their device remains current with the latest features and enhancements.

The user interface of the DP-S1 is designed with simplicity in mind. Navigating through channels, recordings, and settings is streamlined and intuitive, catering to users of all technical backgrounds. The remote control is also ergonomically designed for ease of use, featuring dedicated buttons for one-touch access to frequently used functions.

Moreover, the DP-S1 supports a variety of file formats, making it easy to play back recorded content or media files from external devices. This flexibility is appealing for home entertainment setups where multiple media sources are utilized.

Overall, the Beyonwiz DP-S1 stands out as a powerful and feature-rich digital video recorder that meets the demands of modern viewers. Its combination of dual tuners, extensive storage, internet connectivity, and user-friendly design makes it an excellent addition to any home entertainment system.