AXIS M3024–LVE Network Camera

Troubleshooting

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping, on page 39.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings, on page 47.

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Axis Communications M3024LVE user manual Symptoms, Possible Causes and Remedial Actions, Problems setting the IP address

M3024LVE specifications

Axis Communications M3024LVE is a compact, high-performance network camera designed for versatile indoor and outdoor surveillance applications. With its sleek and discreet design, this camera is an optimal choice for businesses and public spaces that require reliable security without compromising aesthetics.

One of the key features of the M3024LVE is its impressive image quality. Equipped with a 2 megapixel sensor, this camera offers a resolution of 1920 x 1080 pixels, delivering clear and detailed images. The camera supports H.264 and Motion JPEG video compression formats, which ensures smooth streaming and efficient storage without sacrificing video quality. This capability is particularly beneficial for organizations with limited storage resources, allowing them to conserve bandwidth while maintaining high-resolution video.

Another notable characteristic of the M3024LVE is its built-in infrared (IR) illumination. This feature allows the camera to capture clear images in complete darkness, enhancing its effectiveness in low-light conditions. With a range of up to 30 meters, the IR capability ensures that critical surveillance areas are monitored around the clock. This makes the M3024LVE an excellent choice for both day and night monitoring in a variety of environments.

The M3024LVE is also designed with robust weather-resistant capabilities. With an IP66 and NEMA 4X rating, it can withstand harsh weather conditions, including rain, snow, and dust. This durability makes it suitable for outdoor installations, ensuring that users can rely on its performance regardless of the environmental challenges.

In addition to its physical characteristics, the M3024LVE integrates advanced video analytics, enhancing its functionality. Features such as motion detection, audio detection, and tampering alarm enable users to receive real-time alerts based on specific events or activities, facilitating proactive monitoring.

Moreover, Axis Communications places a strong emphasis on cybersecurity, and the M3024LVE is no exception. The camera includes several security features such as secure access, HTTPS encryption, and the ability to implement user access controls. This ensures that only authorized personnel can access the camera feed, protecting sensitive surveillance data from potential threats.

Overall, the Axis Communications M3024LVE combines high image quality, robust weather resistance, and advanced analytics in a compact design, making it an ideal solution for a myriad of surveillance needs in both indoor and outdoor environments.