AXIS M3024–LVE Network Camera
Troubleshooting
Lower frame rate than | See Performance Considerations, on page 55. |
expected | Reduce the number of applications running on the client computer. |
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| Limit the number of simultaneous viewers. |
| Check with the network administrator that there is enough bandwidth available. |
| Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only |
| key frames. |
| Lower the image resolution. |
| The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis |
| product. See Technical Specifications, on page 52. |
Video and image problems, general | |
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Image unsatisfactory | Check the video stream and camera settings under Setup > Video > Video Stream and Setup > |
| Video > Camera Settings. |
Disturbed focus | Set the focus manually by turning the focus ring. See Hardware Overview, on page 5 |
Motion Detection triggers unexpectedly | |
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Changes in luminance | Motion detection is based on changes in luminance in the image. This means that if there are |
| sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity |
| setting to avoid problems with luminance. |
Storage and disk management problems | |
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Video cannot be recorded | Check that the SD card is not write protected (that is, read only). |
SD card cannot be mounted | Reformat the SD card and then click Mount. |
Problem Retrieving Additional Video Streams
‘Video Error’ displayed in AXIS Camera Companion
‘503 service unavailable’ error in IE / AMC or Quick Time
‘Camera not available’ displayed in AXIS Camera Station
‘If no image is displayed, there might be too many viewers…’ in Firefox / Safari
‘Error reading video Stream’ message in browser when using the Java applet
This camera is designed to deliver up to four different streams. If a fifth unique stream is requested the camera will not deliver it and an error message is displayed. The error message depends on the way the stream is requested.
Stream 0: Max resolution - 1280 x 800, fixed, cannot be configured for lower resolutions
Stream 1: 1280 x 720, up scaled to 1440 x 900, can use lower resolutions
Stream 2: 1280 x 720, can use lower resolutions
Stream 3: 720 x 576, used for Axis Camera Application Platform, can use lower resolutions
These streams are used on a
•Live viewing in a web browser or other application
•While recording - continuous or motion triggered recording
•An event using images on the camera
•An installed application, such as Axis Video Motion Detection 2.1 will always use a stream, regardless of whether it is used or not.
The camera can deliver more than four simultaneous streams provided the configuration of any additional stream is identical to any of the four first streams. Identical configuration implies exactly the same resolution, frame rate, compression, video format, rotation etc. For more information see www.axis.com/techsup
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