AXISM3025–VENetworkCamera
Troubleshooting
Storageanddiskmanagementproblems
StoragedisruptionAstoragedisruptionalarmissentifastoragedeviceisunavailable,removed,full,lockedorifother
readorwriteproblemsoccur.T oidentifythesourceoftheproblem,checktheSystemLogunder
SystemOptions>Support>Logs&Reports.Dependingontheproblem,itmightbenecessaryto
re-mountthestoragedevice.
Forinformationonhowtosetupastoragedisruptionalarm,seeEventsonpage31.
VideocannotberecordedCheckthattheSDcardisnotwriteprotected(thatis,readonly).
SDcardcannotbemountedReformattheSDcardandthenclickMount.
NO NO
NOTICE TICE
TICE
Formattingthecardwillremoveallcontent,includingallrecordings,fromtheSDcard.
ProblemRetrievingAdditionalVideoStreams
‘VideoError’displayedin
AXISCameraCompanion
‘503serviceunavailable’
errorinIE/AMCorQuick
Time
‘Cameranotavailable’
displayedinAXISCamera
Station
‘Ifnoimageisdisplayed,
theremightbetoomany
viewers…’inFirefox/Safari
‘ErrorreadingvideoStream’
messageinbrowserwhen
usingtheJavaapplet
Thiscameraisdesignedtodeliveruptofourdifferentstreams.Ifafthuniquestreamisrequested
thecamerawillnotdeliveritandanerrormessageisdisplayed.Theerrormessagedependsonthe
waythestreamisrequested.
Stream0:Maxresolution-1920x1 080,xed,cannotbeconguredforlowerresolutions
Stream1:1920x1080,canuselowerresolutions
Stream2:1280x720,canuselowerresolutions
Stream3:720x576,usedforAxisCameraApplicationPlatform,canuselowerresolutions
Thesestreamsareusedonarst-come-rst-servedbasis.Examplesofusingastreamare:
•Liveviewinginawebbrowserorotherapplication
•Whilerecording-continuousormotiontriggeredrecording
•Aneventusingimagesonthecamera
•Aninstalledapplication,suchasAxisVideoMotionDetection2.1willalwaysusea
stream,regardlessofwhetheritisusedornot.
Thecameracandelivermorethanfoursimultaneousstreamsprovidedthecongurationofany
additionalstreamisidenticaltoanyofthefourrststreams.Identicalcongurationimplies
exactlythesameresolution,framerate,compression,videoformat,rotationetc.Formore
informationseewww.axis.com/techsup
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