AXIS P3904–R Network Camera

Troubleshooting

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 40.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings on page 47.

The IP address has been

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has

changed by DHCP

been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the

 

network. Identify the product using its model or serial number, or by the DNS name (if the name

 

has been configured).

 

If required, a static IP address can be assigned manually. For instructions, see the Installation and

 

Management Software CD or the document Assign an IP Address and Access the Video Stream on

 

Axis Support web at www.axis.com/techsup.

The product is accessible locally but not externally

 

 

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 42. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

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Axis Communications P3904-R user manual Symptoms, Possible Causes and Remedial Actions

P3904-R specifications

Axis Communications P3904-R is a state-of-the-art network camera, specifically designed for mobile surveillance applications. It is an ideal solution for users who require high-quality video monitoring in challenging environments, such as public transport, police vehicles, and emergency services. This device exemplifies Axis’s commitment to delivering cutting-edge technology wrapped in a robust and durable design.

One of the standout features of the P3904-R is its high-resolution imaging capabilities. The camera delivers sharp 1080p video at 30 frames per second, ensuring that even fast-moving scenes are captured with clarity and detail. This is particularly crucial for applications where identifying faces or license plates is necessary. Coupled with Axis’s WDR (Wide Dynamic Range) technology, the camera performs exceptionally well in varied lighting conditions, providing clear footage even in situations where light may be uneven.

The P3904-R also boasts a compact and rugged design, built to withstand the rigors of mobile use. It is rated IP66 and IK10, making it resistant to harsh weather conditions and vandalism. This durability ensures that the camera remains operational in diverse environments, from urban streets to remote areas.

Another significant technology employed in the P3904-R is the integration of PoE (Power over Ethernet). This allows for seamless installation by powering the device through the network cable, eliminating the need for separate power supplies. The camera also supports H.264 and Motion JPEG compression formats, enabling efficient storage management and optimized bandwidth usage.

Furthermore, the P3904-R is equipped with multiple analytics capabilities. These features enhance security by enabling intelligent event detection, such as motion detection and tampering alarms. This intelligent analytics functionality improves the relevance of recorded footage, making it easier to locate significant events during review.

The camera includes audio support, further enriching its functionality. The two-way audio capability allows users to communicate through the camera, adding an extra layer of interaction and security, especially beneficial in emergency situations.

In conclusion, the Axis Communications P3904-R is a well-engineered camera offering high-definition performance, rugged reliability, and advanced features that meet the challenges of mobile surveillance. Whether used in public transportation, emergency services, or any demanding environment, it delivers exceptional video quality and operational efficiency. Its combination of durable design, sophisticated technology, and user-friendly features makes it a top choice for users seeking a reliable mobile surveillance solution.