Key frames, No audio, Settings | Axis Communications P5415E instruction

AXIS P5415–E PTZ Dome Network Camera

Troubleshooting

Lower frame rate than	See Performance Considerations on page 67.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 63.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Storage disruption	A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
	read or write problems occur. To identify the source of the problem, check the System Log under
	System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
	re-mount the storage device.

For information on how to set up a storage disruption alarm, see Events on page 36.

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Axis Communications P5415E Key frames, Video and image problems, general, Setup Video & Audio Camera Settings, No audio

Contents

Axis P5415-E PTZ Dome Network Camera Legal Considerations About this DocumentLiability Intellectual Property Rights Learn More Support Axis P5415-E PTZ Dome Network Camera Table of Contents Connectors Performance Considerations Network Connector Connectors and ButtonsFor technical specifications, see RJ45 Ethernet connector with Power over Ethernet Plus PoE+ LED Indicators Access from a Browser Access the ProductStart a browser Internet Explorer, Firefox, Safari Set the Root Password Access from the InternetClick Use Https Live View Go to Setup EventsControls on the Live View Manual Trigger PTZ Controls Axis Media Control viewer toolbarTo show the manual trigger buttons in the Live View AMC Audio Controls Axis P5415-E PTZ Dome Network Camera Media Streams How to Stream H.264Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video Stream Java applet supports simplex audio with G.711 encoding Access Audio Streams Basic Setup Set Up the Product Video Stream Video and AudioImage 264 Click Save to apply the new settings Stream Profiles Camera Settings Shutter & Gain OverlaySet Shutter to Day/Night Go to Video & Audio Video Stream and select the Image tab Overlay ImageGo to Video & Audio Overlay Image Use Overlay Text in an Action Rule Privacy MaskGo to Events Action Rules Audio Modes Audio SettingsAudio Input Audio Output Audio Clips Default Viewer for Browsers Configure the Live View Go to Setup Live View Config Viewer SettingsUser Defined Links Output Buttons Axis P5415-E PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsGatekeeper Guard Tour Advanced Osdi ZonesLimits Formats in the online help Controls Control Queue Operator Same as administrator but with lower priority Detectors Set Up Motion Detection WindowsMotion Detection Go to Detectors Motion Detection Motion Detection Parameters Audio Detection Go to Setup Applications Install ApplicationApplications Application Licenses Axis P5415-E PTZ Dome Network Camera Events Set Up Action RulesConvert Event Types to Action Rules Go to Events Action Rules and click Add Triggers Actions Add RecipientsRecipient Types Recipient Use with action Set Up Email Recipients Create Schedules Set Up RecurrencesTo create a new schedule Go to Events Schedules and click Add Recording List RecordingsContinuous Recording Go to Recordings List Click Save to save and start the recording Languages Security System OptionsUsers IP Address Filter Certificates IeeeGo to System Options Security Ieee Go to Setup System Options Security Certificates To install a self-signed certificateClick Install certificate and upload the certificate Date & Time Network Basic TCP/IP Settings Axis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS Configuration Host Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4 FTP QoS Quality of Service Smtp email UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264 Bonjour StorageSD Card Mount and Unmount SD Card Network Share Ports & DevicesPorts Port Status Support MaintenanceSupport Overview System Overview Plain Config Reset to Factory Default SettingsScripting File Upload Axis P5415-E PTZ Dome Network Camera Repainting the Camera Upgrade the Firmware TroubleshootingFirmware To upgrade the product’s firmware Check the Firmware Emergency Recovery Procedure Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyBasic Setup Video & Audio Camera Settings Video and image problems, generalSettings Storage and disk management problems Video cannot be recorded Technical Specifications Installation Function/group Specifications Network SecurityMaintenance General Casing Power Terminal Connector Connectors Function Pin Tip Performance ConsiderationsAudio Input Microphone/Line M4.2