No audio, Settings, Poor audio quality | Axis Communications Q6044

AXIS Q6044 PTZ Dome Network Camera

Troubleshooting

No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Storage disruption	A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
	read or write problems occur. To identify the source of the problem, check the System Log under
	System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
	re-mount the storage device.
	For information on how to set up a storage disruption alarm, see Events on page 37.
Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

NOTICE

Formatting the card will remove all content, including all recordings, from the SD card.

Condensation in dome

Blurred image

Activate fan and heater to remove possible moisture from dome

63

Image 63

Axis Communications Q6044 user manual No audio, Settings, Poor audio quality, Options Date & Time, Condensation in dome

Contents

Axis Q6044 PTZ Dome Network Camera Intellectual Property Rights About this DocumentLegal Considerations Liability Learn More Support Axis Q6044 PTZ Dome Network Camera Table of Contents Connectors Performance Considerations Reset to Factory Default Settings Hardware Overview Connectors and ButtonsNetwork Connector For technical specifications, see SD Card Slot LED IndicatorsMulti-connector Power Button Green Steady when AC power input connected Midspan LED Indicators Set the Root Password Access the ProductAccess from a Browser Access from the Internet Live View Controls on the Live ViewClick Use Https To show the manual trigger buttons in the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual Trigger Speaker button Click to turn the speakers on or off PTZ Controls Axis Q6044 PTZ Dome Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video Stream Java applet supports simplex audio with G.711 encoding Access Audio Streams Basic Setup Set Up the Product Image Video and AudioVideo Stream Pixel Counter 264 Stream Profiles White Balance Camera SettingsExposure Settings Image Appearance Go to Video & Audio Video Stream and select the Image tab Image SettingsOverlay Overlay Image Use Overlay Text in an Action Rule Go to Video & Audio Overlay ImageGo to Events Action Rules Audio Settings Privacy MaskAudio Modes Audio Clips Audio InputAudio Output Axis Q6044 PTZ Dome Network Camera Browser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer Settings Go to Setup Live View Config User Defined LinksOutput Buttons Gatekeeper Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt Zoom Max Limits ConfigurationAutotracking Exclude Areas To add a recorded tour Guard TourTour Recording To add a guard tour Controls Osdi ZonesAdvanced Limits Control Queue Operator Same as administrator but with lower priority Motion Detection Set Up Motion Detection WindowsDetectors Shock Detection Audio Detection Application Licenses Install ApplicationGo to Setup Applications Applications Axis Q6044 PTZ Dome Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents Convert Event Types to Action Rules Triggers Add Recipients ActionsRecipient Types Recipient Use with action Set Up Email Recipients Go to Events Schedules and click Add Set Up RecurrencesCreate Schedules To create a new schedule Go to Recordings List RecordingsRecording List Continuous Recording Click Save to save and start the recording Languages IP Address Filter System OptionsSecurity Users Ieee CertificatesGo to System Options Security Ieee Date & Time To install a self-signed certificateGo to Setup System Options Security Certificates Click Install certificate and upload the certificate Network Basic TCP/IP Settings DNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4 NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 Address FTP QoS Quality of Service RTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMSmtp email UPnPTM Mount and Unmount SD Card StorageBonjour SD Card Port Status Ports & DevicesNetwork Share Ports System Overview MaintenanceSupport Support Overview File Upload Reset to Factory Default SettingsPlain Config Scripting Axis Q6044 PTZ Dome Network Camera To max 40 V DC, open drain, 100 mA Multi-Connector Cable sold separatelyCable provides the following connectors Function Pin Specifications Connector Check the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery Procedure Product is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browser Key frames Problems with streaming H.264Video and image problems, general Setup Video & Audio Camera Settings Poor audio quality SettingsStorage and disk management problems No audio Technical Specifications Power Function/group Specifications Network SecurityInstallation aid Maintenance Performance Considerations Connectors Axis Q6044 PTZ Dome Network Camera M4.2