AXIS Q6045-C PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Axis Communications Q6045-C PTZ Troubleshooting, Check the Firmware, Upgrade the Firmware, Emergency Recovery Procedure

Q6045-C PTZ specifications

The Axis Communications Q6045-C PTZ camera is a state-of-the-art surveillance solution designed for demanding environments. Known for its exceptional performance, this camera combines advanced technology with robust features, making it an ideal choice for various applications, including city surveillance, traffic monitoring, and large infrastructure protection.

One of the key features of the Q6045-C is its high-quality imaging capabilities. Equipped with a 2 MP sensor, it offers stunning video resolution at 1080p, delivering sharp and clear images even in challenging lighting conditions. This camera has a wide dynamic range (WDR) technology, ensuring that both bright and dark areas are captured with precision, making it highly effective in situations with varying light conditions.

The Q6045-C also boasts advanced pan-tilt-zoom (PTZ) functionality, allowing operators to cover large areas with great detail. It offers a 360-degree continuous pan and a tilt range of up to 20 degrees, coupled with a powerful 30x optical zoom. This flexibility enables security personnel to monitor specific areas and zoom in on points of interest without losing image quality, ensuring that no detail goes unnoticed.

Another notable technological advancement of this camera is its built-in Axis Zipstream technology. This feature optimizes bandwidth and storage efficiency by dynamically adjusting the compression of video streams while maintaining essential details. This allows users to save on storage costs and simplifies bandwidth management, making the Q6045-C an economical choice for long-term surveillance.

The Q6045-C is built to withstand harsh environments, featuring an IP66 rating for weather resistance and a robust design that protects against dust and water ingress. This durability makes it suitable for outdoor use in various climates.

Additionally, the camera is equipped with advanced cybersecurity features to safeguard against unauthorized access and tampering. With Axis Communications’ commitment to security, users can rest assured that their surveillance data remains protected.

In summary, the Axis Communications Q6045-C PTZ camera is a versatile and robust surveillance solution featuring high-resolution imaging, advanced PTZ capabilities, and enhanced durability. Its smart technologies, including Zipstream and cybersecurity measures, make it a reliable choice for ensuring safety and security in a wide range of applications.