![TROUBLESHOOTING](/images/new-backgrounds/100002/10000233x1.webp)
TROUBLESHOOTING
PROBLEM | SOLUTION |
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1. Machine does not move, or moves slowly. | • Confirm that the main drain is closed. |
| • Ensure ideal flow is being attained using Pool Pulse™. |
| Note: In water 60˚ F or less, it may be necessary to increase |
| flow to compensate for the reduced flexibility of the hose |
| and diaphragm. |
| • Check diaphragm for damage or wear (See Care |
| and Maintenance). |
| • Backwash filter and empty pump basket. |
| • Check for air in system. If water level in pump basket |
| drops or you notice excessive air bubbles in pump basket |
| or coming out of return jets, you have air in the system. |
| Check hose connections, tighten all fittings at pump, and |
| check gasket in pump basket for wear. You may need to |
| have a pool professional check for air leaks in the lines. |
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2. Machine patterns or doesn't cover | • Ensure ideal flow is being attained using Pool Pulse™. |
majority of pool. | High flow will cause the cleaner to climb more. |
| • Point return jets as far down as possible. |
| • Make sure hose does not have memory frombeing coiled |
| (See Care and Maintenance). |
| • Ensure both hose weights are 1.5 metres from G3 head. |
| • Confirm proper hose length. (See Assembly Section) |
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3. Machine sticks on ladder. | • Ensure ideal flow is being attained using Pool Pulse™. |
| Lower flow will bring the cleaner off the walls. |
| • Ensure both hose weights are 1.5 metres from G3 head. |
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4. Machine sticks in steps. | • Check Pool Pulse™ for ideal flow. |
| • Ensure correct amount of hose is being used (See Assembly). |
| Shorten if neccessary. |
| • Utilize return jets as shown in adjusments section. |
| (See Adjustments Section) |
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5. Machine stays on walls or edge of pool. | • Reduce flow to low side of ideal range on Pool Pulse™. |
| • Ensure both hose weights are 1.5 meters from G3 head. |
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6. Machine won't climb walls. | • Machine may not climb walls of some vinyl pools or pools |
| with safety ledges. |
| • Ensure both hose weights are 1.5 meters from G3 head. |
| • Raise flow to high side of ideal range on Pool Pulse™. |
If this unit is not working properly, do not return it to your retailer. Call
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