14Help Guide
Beefeater Barbecues
Your BeefEater barbecue has undergone a series of quality checking points prior to leaving the factory. Should you have a problem with your appliance please refer to the help guide below before calling your dealer or service person.
Important - Shut off the gas supply before performing any checks.
Problem | Cause | Check |
Barbecue will not light | Ignition system not working | Check to see visible spark at starter probe - if no spark is |
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| present when control knob is turned then the unit may need to |
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| be serviced or replaced. Contact your BeefEater dealer. |
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| Check that there is a visible flame coming from the pilot |
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| ignition tube. |
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| Check that the pilot ignition tube is not blocked by spider webs |
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| or insect nests. Clear obstruction as required. |
| Turning on gas control too quickly | Allow at least 5 seconds for gas to flow through burner before |
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| ignition. |
| No gas flow | Check that valve on gas cylinder is turned on. |
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| Check that burner ports are free of obstructions. |
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| Check that all gas injectors are clean and free of obstructions. |
| Burners not assembled correctly | Check that burners are correctly positioned in the barbecue |
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| frame. |
| Burner ports or throat blocked | Check that the burner ports are not blocked by spider webs or |
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| insect nests. Clean out as required. |
Barbecue lights but goes out | Fuel supply turned off | Turn on gas valve at cylinder (LPG/Propane) or shutoff valve |
soon after starting |
| on gas line (Natural Gas). |
| Gas cylinder low or empty | Refill cylinder with gas (LPG/Propane). |
| Kink in gas hose | Check that the gas line is not kinked or twisted. |
| Wind or breeze affecting operation | Ensure that the appliance is located out of the way of wind. |
Burners will not cross light |
| Check that cross light channel is in place. |
from one to the other |
| Check that burner ports are free of obstructions. |
Low flame level or low heat |
| Check you are running on correct gas (NG or LPG/Propane). |
output |
| Check gas injector size is correct. |
Stainless steel discolours | Overheating appliance | Do not exceed maximum operating temperatures. |
Rusting of cooking surfaces |
| Clean and reseason cast iron cooking surfaces. |
(standard cast iron only) |
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How Long Will The Gas In My Cylinder Last?
If you have a full cylinder of propane, just look at the table below to see how many hours of gas you have, depending on how many burners you have alight. These figures. are approximate only
You may notice that if you have several burners alight and your cylinder becomes low on gas, the liquid may freeze up. If this occurs, turn the cylinder and all burners off and wait till the liquid thaws. You may then reignite the burners.
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| 9 kg/20lb bottle |
| 4 kg/9lb bottle | ||
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| High |
| Low | High |
| Low |
1 burner | 25 hours |
| 75 hours | 11 hours |
| 33 hours |
2 burners | 12.5 hours |
| 37.5 hours | 5.5 hours |
| 17 hours |
3 burners | 8.3 hours |
| 25 hours | 3.7 hours |
| 11 hours |
4 burners | 6.3 hours |
| 19 hours | 2.75 hours |
| 8 hours |
5 burners | 5 hours |
| 15 hours | 2.25 hours |
| 6.6 hours |
These tables were worked out using the following:
Each burner on high setting uses 19 MJ/hour or 18,000 BTU/hour
Each burner on low setting uses 6 MJ/hour or 5,700 BTU/hr
Each kg of gas contains 50MJ. Each lb of gas contains 21,600 BTU
Australia’s Leading Barbecue
