Troubleshooting
My computer does not boot up when connected to the KVM Switch, but works fine when I connect the keyboard, video, and mouse directly to the computer.
•Make sure that the keyboard and mouse cables are connected tightly between the KVM Switch and the computer.
•Check that the keyboard and mouse cables are not crossed.
•Check the cable connections.
I am getting ghosting, shadowing, or fuzzy images on my monitor.
•Check that all video cables are inserted properly to the Cable Kit.
•Check that the monitor you are using supports the resolution and
•Lower the video resolution of your monitor.
•Check that the cable length does not exceed 25 feet.
•Check that the graphics card you are using supports the resolution and
•Connect the monitor directly into the computer with which you are having trouble to see if the problem still appears.
I am getting a black screen on my monitor.
•Check that all video cables are inserted properly.
•Check that the keyboard cable is connected and inserted properly between the computer and the appropriate port on the KVM Switch.
•Move the mouse and see if it is necessary to log in as a user.
•Connect your monitor directly to the computer to verify that your monitor is functioning properly.
The computer does not detect a keyboard and I get a keyboard error reported at boot up.
•Check that the keyboard cable on the KVM Switch is completely connected to your computer. Tighten any loose connections.
•If you are using the keyboard software that was included with your keyboard, uninstall it and then reinstall the standard Microsoft keyboard driver.
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