Troubleshooting
The mouse is lost when I switch to a different port.
•Check that the mouse you are using is connected properly to the console port of the KVM Switch.
•Tighten any loose cable connections.
•If you are using a mouse driver that was included with your mouse, uninstall it and install the standard Microsoft mouse driver.
•Make sure the mouse works when directly plugged into the computer.
•If the computer is coming out of standby mode, allow up to one minute to regain mouse function.
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•If you hot swapped or changed your KVM configuration, make sure
you power off all attached computers. Then, reinstall the KVM Switch as described on pages
•Try a different mouse.
The mouse is not detected at boot up.
• Check the cables and make sure that they are inserted correctly.
The computer boots up, but the mouse does not work.
•Make sure the mouse is plugged in properly.
•Make sure the mouse works when directly plugged into the computer. Rebooting may be necessary when trying this.
•Try a different mouse.
•Try booting the problem computer while the port is selected and wait until the operating system loads before switching to another computer.
The computer boots up, but the mouse does not work.
•If you hot swapped or changed your KVM configuration, make sure
you power off all attached computers. Then, reinstall the KVM Switch as described on pages
•Make sure you do not have more than one mouse driver installed. Make sure that the driver is either for a standard PS/2 or USB mouse, or a PS/2 mouse compatible with Microsoft.
•Make sure you do not have any mouse drivers loaded in your “CONFIG. SYS” or “AUTOEXEC.BAT” files.
•Avoid moving the mouse or pressing the mouse button when switching ports on the KVM Switch.
•Try booting the problem computer while the port is selected and wait until the operating system loads before switching to another computer.
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