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TROUblesHOOTInG, sUPPORT, anD WaRRanTY
I can’t c onnect to th e Inter net wi reless ly and my
network name is not listed in available networks.
1. Verify that your Router is on and the
front-panel light shows solid green.
2. If you are far from the Router, you might try movin g
closer to see if you mig ht have been out o f range.
3. Using a co mputer attac hed to the R outer via a netwo rk cab le,
visit http://router/ and ensure that “ Broad cast S SID” i s ON.
This setting is found on the “Channel and SSID” page.
My wi rele ss net work pe rfo rman ce is s low , in con sist ent ,
suffers from weak s ignal, or I’m hav ing difficult y maintaining a
VPn connection.
Wireless techno logy is rad io-ba sed, w hich m eans c onnec tivit y
and the t hrough put pe rform ance betwee n devi ces
decrease s when the d istanc e bet ween d evices incre ases.
Other factors that will cause signal degradation (metal is
generally the w orst c ulpri t) are obstr uction s suc h as wa lls
and metal appli ances . Note also t hat co nnect ion sp eed m ay
decrease as you move farther away from the Router.
In order to dete rmine if wi reless issue s are relate d to
range, we sugge st tem porari ly mov ing th e com puter
within 10 feet from the Router if possible.
Changing the wireless channel—Dependin g on l ocal
wireless traff ic and inter feren ce, swi tchin g the w irele ss
channel o f your netwo rk can impro ve per forma nce an d
reliability. See the section titled “Changing the Wireless
Channel” for instructions on how to choose other channels.