Troubleshooting (continued)
Q: The computers boot up fine, but the mouse does not work.
A:• Check the cables and make sure they are inserted properly in the correct ports.
•Make sure the mouse works when directly plugged into the computer. Rebooting is necessary when trying this. If the mouse pointer still does not move, then either your PS/2 mouse port or the mouse itself has a problem.
•Try a different mouse.
•Make sure the mouse is a true PS/2 mouse. A combo mouse will work just as long as it is set for PS/2 mode with the correct adapter. A
•Check to make sure that the power adapter is plugged in and is working properly. It must be 9VDC, 600mA minimum. Make sure the power switch is on.
•RESET the OmniView™ SE by simultaneously pressing the BANK/SCAN and CHANNEL buttons on the front panel.
•Switch to another computer port, then switch back. This is another method of
Q:When I switch from one port to another, mouse movement is completely erratic. What do I do?
A:• Switch to another port, then switch back to the previous port. This can resynchronize the mouse.
•RESET the OmniView™ SE by simultaneously pressing the BANK/SCAN and CHANNEL buttons on the front panel.
•Make sure you do not have more than one mouse driver. Make sure that the driver is either for a Standard PS/2 or
•If you are using a specialized mouse such as a cordless mouse, scrolling mouse or mice with more than 2 operational buttons, use generic PS/2 mouse drivers.
•Make sure you do not have any mouse drivers loaded in your config. sys or autoexec.bat files.
•Avoid moving the mouse or pressing the mouse buttons when switching ports.
•Reset the mouse to resume proper mouse movement simply by unplugging the mouse from the OmniView™ SE for about
•Switch to another computer port, then switch back. This is another method of
Problems with computers using the serial mouse output:
Note: The OmniView™ SE has Integrated Mouse Conversion Technology. This technology converts the PS/2 mouse signals at the console to serial mouse signals. Windows® 9x Control Panel System applet may not display that it has detected a mouse, but the Modem applet will show a serial mouse at a certain serial port.
Q: The computers boot up fine, but the mouse does not work.
A:• Switch to another computer port, then switch back. This is another method of
•Check the cables and make sure they are inserted properly in the correct ports.
•Check the cable and make sure that it is a
•Check your computer/motherboard documentation making sure that the serial ports are enabled, and that there are no IRQ or base address conflicts with other serial ports or modems.
•Plug in a serial mouse directly to your computer, and reboot. If the mouse pointer still does not move, then there maybe no serial mouse drivers installed, or the serial port on your computer may have other conflicts or problems.
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