Troubleshooting

Frequently asked questions (FAQ)

The image is blurred:

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions

How do you use a VGA extension cable?

Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by working through the instructions in the "Adjusting the refresh rate" section on the link "Adjusting the Screen Resolution". It is normal for blurring to occur due to conduction losses in extension cables. You can minimize these losses by using an extension cable with better conduction quality or with a built-in booster.

Does the blurring only occur at resolutions lower than the native (maximum) resolution?

Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native resolution.

Pixel errors can be seen:

One of several pixels is permanently black, one or more pixels are permanently white, one or more pixels are permanently red, green, blue or another color.

•Clean the LCD screen.

•Cycle power on-off.

•These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology.

The image has a faulty coloration:

It has a yellow, blue or pink appearance.

Select MENU > PICTURE > Color > Reset Color, and then choose “YES” in the “Caution” message box to reset the color settings to the factory defaults.

If the image is still not correct and the OSD also has faulty coloration, this means one of the three primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

No image can be seen:

Is the prompt on the display illuminated in green?

If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means you are using a display mode that this monitor does not support, please change the setting to one of the supported mode. Please read the “Preset display modes” section from the link "Adjusting the Screen Resolution".

Faint shadow from the static image displayed is visible on the screen:

• Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use.

• Use a screensaver to prevent the occurrence of image retention.

46 Troubleshooting

Page 45 Page 47
Page 46
Image 46
BenQ G50, GL50 user manual Troubleshooting, Frequently asked questions FAQ
Page 45 Page 47

GL50, G50 specifications

The BenQ G50 and GL50 are monitors designed to deliver exceptional visual performance with innovations that cater to a wide range of users, including gamers, professionals in creative fields, and everyday consumers.

The BenQ G50 features a 27-inch display with Full HD resolution (1920 x 1080), which makes it ideal for both gaming and multimedia consumption. With its IPS panel technology, the G50 ensures vibrant colors and wide viewing angles, providing an immersive experience regardless of the viewer's position. The display covers 100% of the sRGB color space, making it perfect for graphic design and photo editing, where color accuracy is critical.

One of the standout features of the G50 is its low blue light technology, which reduces eye strain during long hours of use. Coupled with flicker-free technology, it provides a comfortable viewing experience, reducing fatigue and improving focus. The monitor also supports multiple connectivity options, including HDMI and DisplayPort, allowing users to connect their devices easily.

On the other hand, the BenQ GL50 is a more compact option, designed with portability and versatility in mind. This monitor comes with a 24-inch display, also featuring Full HD resolution, and adopts similar IPS technology for reliable color reproduction and viewing angles.

The GL50 is particularly appealing for users with limited space due to its slim profile and lightweight design, making it easy to transport. Both monitors boast rapid response times, making them suitable for fast-paced gaming environments. The G50 and GL50 are equipped with customizable settings and presets, allowing users to optimize their display preferences for various activities, whether it be gaming, watching movies, or working on professional tasks.

In terms of build quality, both monitors feature sleek designs that fit well in any environment, whether at home or in a professional office setting.

In conclusion, the BenQ G50 and GL50 are excellent choices for consumers looking for reliable monitors with impressive features. They embody versatility, functionality, and style, catering to a diverse audience with varying needs. Whether for gaming, professional use, or everyday activities, these monitors are designed to enhance the visual experience effectively.
Top Page Image Contents