Is the prompt on the display illuminated in orange?

If the LED is illuminated in orange, the power management mode is active. Press any button on the computer keyboard or move the mouse. If that does not help, check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.

Is the prompt on the display not illuminated at all?

Check the power supply mains socket, the external power supply and the mains switch.

The image is distorted, flashes or flickers:

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

You are running the monitor at its native resolution, but the image is still distorted.

Images from different input sources may appear distorted or stretched on the monitor running at its native resolution. To have the optimal display performance of each type of input sources, you can use the "Display Mode" function to set a proper aspect ratio for the input sources. See Display Mode on page 32 for details.

The image is displaced in one direction:

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions.

The OSD controls are inaccessible:

• To unlock the OSD controls when the OSD is preset to be locked, press and hold the “MENU” key for 15 seconds to enter the “OSD Lock” option and make changes.

•Alternatively, you may use the or keys to select “NO” in the “OSD Lock” submenu from the “OSD Settings” menu (under SYSTEM), and all OSD controls will be accessible.

No sound can be heard from the built-in speakers (for models with speakers only):

• Check whether Line In is properly connected.

•Increase the volume (volume may be muted or too low).

•Remove your headphone and/or external speakers. (If they are connected to the monitor, the built-in speakers are automatically muted.)

No sound can be heard from the connected external speakers (for models with speakers only):

• Remove your headphone (if the headphone is connected to the monitor).

•Check whether the headphone jack is properly connected.

•If the external speakers are USB-powered, check whether the USB connection is OK.

•Increase the volume (volume may be muted or too low) on the external speakers.

Need more help?

If your problems remain after checking this manual, please contact your place of purchase or e-mail us at: Support@BenQ.com.

Troubleshooting 47

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BenQ GL50, G50 user manual Need more help?
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GL50, G50 specifications

The BenQ G50 and GL50 are monitors designed to deliver exceptional visual performance with innovations that cater to a wide range of users, including gamers, professionals in creative fields, and everyday consumers.

The BenQ G50 features a 27-inch display with Full HD resolution (1920 x 1080), which makes it ideal for both gaming and multimedia consumption. With its IPS panel technology, the G50 ensures vibrant colors and wide viewing angles, providing an immersive experience regardless of the viewer's position. The display covers 100% of the sRGB color space, making it perfect for graphic design and photo editing, where color accuracy is critical.

One of the standout features of the G50 is its low blue light technology, which reduces eye strain during long hours of use. Coupled with flicker-free technology, it provides a comfortable viewing experience, reducing fatigue and improving focus. The monitor also supports multiple connectivity options, including HDMI and DisplayPort, allowing users to connect their devices easily.

On the other hand, the BenQ GL50 is a more compact option, designed with portability and versatility in mind. This monitor comes with a 24-inch display, also featuring Full HD resolution, and adopts similar IPS technology for reliable color reproduction and viewing angles.

The GL50 is particularly appealing for users with limited space due to its slim profile and lightweight design, making it easy to transport. Both monitors boast rapid response times, making them suitable for fast-paced gaming environments. The G50 and GL50 are equipped with customizable settings and presets, allowing users to optimize their display preferences for various activities, whether it be gaming, watching movies, or working on professional tasks.

In terms of build quality, both monitors feature sleek designs that fit well in any environment, whether at home or in a professional office setting.

In conclusion, the BenQ G50 and GL50 are excellent choices for consumers looking for reliable monitors with impressive features. They embody versatility, functionality, and style, catering to a diverse audience with varying needs. Whether for gaming, professional use, or everyday activities, these monitors are designed to enhance the visual experience effectively.
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