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Black Box FX850AE Appendix B Troubleshooting, B.1 Common Problems, Solution, Internet Sharer

Models: FX850A FX850AE

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Appendix B: Troubleshooting

INTERNET SHARER

Appendix B: Troubleshooting

B.1 Common Problems

Here are some of the most common problems you might have with the Internet Sharer. Try the solutions suggested. If you’re still having trouble, see the technical- support information in Section B.2.

Problem

Unable to dial.

Solution

Verify your cabling and connection.

Verify your cable/adapter, try another cable/adapter. Make sure you are using ONLY the cable AND adapter supplied with the Internet Sharer.

Verify the serial-port settings. The settings must be: 115200, 57600, 38400, 19200 or 9600; N,8,1.

Make sure that your modem supports 115200 baud. If not, you have to set the Internet Sharer MODEM port to the maximum speed supported by your modem. To change the speed, use a terminal communication software such as HyperTerminal in Windows 95 or Terminal in Windows 3.x. With your PC connected to Port #1, #2 or #3 of the Internet Sharer, establish the communication between your PC and the Internet Sharer using the terminal software and send the command corresponding to the maximum speed supported by your modem and press Enter. Following is the list of supported commands:

ATI54=57600

ATI54=38400

ATI54=19200

ATI54=9600

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Black Box FX850AE manual Appendix B Troubleshooting, B.1 Common Problems, Solution, Internet Sharer

Contents

Internet Sharer APRIL FX850A FX850AEFCC STATEMENT FEDERAL COMMUNICATIONS COMMISSION and INDUSTRY CANADARADIO FREQUENCY INTERFERENCE STATEMENT NORMAS OFICIALES MEXICANAS NOM ELECTRICAL SAFETY STATEMENT INTERNET SHARERINSTRUCCIONES DE SEGURIDAD NOM STATEMENT TRADEMARKS INTERNET SHARERCONTENTS TABLE OF CONTENTSApprovals - CSA, UL, TUV, FCC, CE 1. SpecificationsINTERNET SHARER Size - 2”H x 12”W x 6.5”D 5.1 x 30.4 x 16.5 cm2. Introduction INTERNET SHARER3. Installation 3.1 What the Package IncludesINTERNET SHARER INTERNET SHARER Figure 3-1. What’s included in your packageDB25 adapter Power adapter Internet Sharer Unit 4 15-ft. 4.6-m serial cables Male-to-male3.3 Installing Internet Dialer Software 3.2 System RequirementsINTERNET SHARER INTERNET SHARER DNS Name-server address for Mac environment Provider’s phone numberFigure 3-2. Attaching the modem to the PC INTERNET SHARERYour Modem Serial Cable Do NOT use supplied Internet Sharer cable 3.4 Installing the Internet Sharer in a PC Environment INTERNET SHARERFigure 3-3. Installing the Internet Sharer in a PC environment INTERNET SHARERFor additional cabling information, refer to Appendix A 3.5 Installing the Internet Sharer in a Mac Environment INTERNET SHARERINTERNET SHARER Figure 3-4. Installing the Internet Sharer in a Mac environment3. Plug in the power adapter 1. Connect the computers to the Internet SharerSelect Control Panel INTERNET SHARERFigure 3-6. Modem screen Close the window and save your settingsINTERNET SHARER Figure 3-7. TCP/IP screen TCP/IP SettingsSelect Using PPP Server in the Configure field INTERNET SHARERClick on Registered User Dialer SettingsFigure 3-8. PPP screen INTERNET SHARERA.1.1 CABLES A.1 Cable and Connector InformationAppendix A Serial Cables INTERNET SHARERINTERNET SHARER Figure A-1. Connector TypesA.1.2 CONNECTOR TYPES Male DB25A.2 Serial Cables Figure A-2. Computer DB25 to the Internet SharerINTERNET SHARER Figure A-3. Computer DB9 to the Internet Sharer INTERNET SHARERA.2.2 COMPUTER DB9 TO THE INTERNET SHARER Figure A-4. Macintosh computer MINI 8 DIN to the Internet Sharer INTERNET SHARERA.2.3 MACINTOSH COMPUTER MINI 8 DIN TO THE INTERNET SHARER Figure A-5. Internet Sharer to the Modem INTERNET SHARERA.2.4 INTERNET SHARER TO THE MODEM A.3 Using Wall Cables INTERNET SHARERRJ-45 wall outlets Figure A-6. Example using wall cablingINTERNET SHARER RJ-45Problem Appendix B TroubleshootingB.1 Common Problems SolutionProblem ProblemSolution SolutionTCP/IP Settings Modem port and driverModem INTERNET SHARERDialer Settings Select PPP in the Connect via fieldSelect Using PPP Server in the Configure field INTERNET SHARERB.2 Contacting Technical Support INTERNET SHARERCopyright 1998. Black Box Corporation. All rights reserved 1000 Park Drive Lawrence, PA 15055-1018 724-746-5500 Fax