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Black Box FX850AE manual B.2 Contacting Technical Support, Internet Sharer

Models: FX850A FX850AE

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INTERNET SHARER

B.2 Contacting Technical Support

If you are unable to solve your problem with the information provided in this appendix, please do the following before calling technical support:

Try to recreate the problem; record what you do and what happens. Record the status of the indicator lights at the time the problem occurs. Record any other observations you have made.

Be sure to have the unit close by and have the following information on hand:

•Model number (P/N)

•Serial number (S/N)

•Purchase date

•The User’s Manual

•Name of the Internet dialer software used

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Black Box FX850AE manual B.2 Contacting Technical Support, Internet Sharer

Contents

Internet Sharer APRIL FX850A FX850AEFEDERAL COMMUNICATIONS COMMISSION and INDUSTRY CANADA FCC STATEMENTRADIO FREQUENCY INTERFERENCE STATEMENT INTERNET SHARER NORMAS OFICIALES MEXICANAS NOM ELECTRICAL SAFETY STATEMENTINSTRUCCIONES DE SEGURIDAD NOM STATEMENT TRADEMARKS INTERNET SHARERCONTENTS TABLE OF CONTENTSApprovals - CSA, UL, TUV, FCC, CE 1. SpecificationsINTERNET SHARER Size - 2”H x 12”W x 6.5”D 5.1 x 30.4 x 16.5 cm2. Introduction INTERNET SHARER3.1 What the Package Includes 3. InstallationINTERNET SHARER INTERNET SHARER Figure 3-1. What’s included in your packageDB25 adapter Power adapter Internet Sharer Unit 4 15-ft. 4.6-m serial cables Male-to-male3.2 System Requirements 3.3 Installing Internet Dialer SoftwareINTERNET SHARER INTERNET SHARER DNS Name-server address for Mac environment Provider’s phone numberINTERNET SHARER Figure 3-2. Attaching the modem to the PCYour Modem Serial Cable Do NOT use supplied Internet Sharer cable 3.4 Installing the Internet Sharer in a PC Environment INTERNET SHARERINTERNET SHARER Figure 3-3. Installing the Internet Sharer in a PC environmentFor additional cabling information, refer to Appendix A 3.5 Installing the Internet Sharer in a Mac Environment INTERNET SHARERINTERNET SHARER Figure 3-4. Installing the Internet Sharer in a Mac environment3. Plug in the power adapter 1. Connect the computers to the Internet SharerSelect Control Panel INTERNET SHARERClose the window and save your settings Figure 3-6. Modem screenINTERNET SHARER Figure 3-7. TCP/IP screen TCP/IP SettingsSelect Using PPP Server in the Configure field INTERNET SHARERClick on Registered User Dialer SettingsFigure 3-8. PPP screen INTERNET SHARERA.1.1 CABLES A.1 Cable and Connector InformationAppendix A Serial Cables INTERNET SHARERINTERNET SHARER Figure A-1. Connector TypesA.1.2 CONNECTOR TYPES Male DB25Figure A-2. Computer DB25 to the Internet Sharer A.2 Serial CablesINTERNET SHARER INTERNET SHARER Figure A-3. Computer DB9 to the Internet SharerA.2.2 COMPUTER DB9 TO THE INTERNET SHARER INTERNET SHARER Figure A-4. Macintosh computer MINI 8 DIN to the Internet SharerA.2.3 MACINTOSH COMPUTER MINI 8 DIN TO THE INTERNET SHARER INTERNET SHARER Figure A-5. Internet Sharer to the ModemA.2.4 INTERNET SHARER TO THE MODEM A.3 Using Wall Cables INTERNET SHARERRJ-45 wall outlets Figure A-6. Example using wall cablingINTERNET SHARER RJ-45Problem Appendix B TroubleshootingB.1 Common Problems SolutionProblem ProblemSolution SolutionTCP/IP Settings Modem port and driverModem INTERNET SHARERDialer Settings Select PPP in the Connect via fieldSelect Using PPP Server in the Configure field INTERNET SHARERB.2 Contacting Technical Support INTERNET SHARERCopyright 1998. Black Box Corporation. All rights reserved 1000 Park Drive Lawrence, PA 15055-1018 724-746-5500 Fax