Black Box Modular Switches manual When Calling for Assistance, Shipping and Packaging Information

ack Box Modular Switches Installation and User Guide (8/99)

4.If the problem is isolated to a network device other than the LE14XXA -Series Modular Switch, replace the problem device with a known good device. Verify whether or not the problem is corrected. If it is not, go to step 5. If the problem is corrected, the Modular Switches and its associated cables will function properly.

5.If the problem still exists, contact Black Box.

2 When Calling for Assistance

If you determine that your LE14XXA-Series Modular Switch is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box at (724) 746-5500.

Before you do, make a record of the history of the problem. Black Box will be able to provide more efficient and accurate assistance if you have a complete description, including:

∙the nature and duration of the problem.

∙when the problem occurs.

∙the components involved in the problem.

∙any particular application that, when used, appears to create the problem or make it worse.

3 Shipping and Packaging Information

If you need to transport or ship your LE14XXA -Series Modular Switch:

∙Package it carefully. We recommend that you use the original container.

∙If you are shipping the LE14XXA -Series Modular Switch for repair, make sure you include everything that was in the original package. Before you ship, contact Black Box to get a Return Materials Authorization (RMA) number.

Ship the package to:

Black Box Corporation

1000 Park Drive

Lawrence, PA 15055

Phone: (724) 746-5500

Fax: (724) 746-0746

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