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CHAPTER 5: Troubleshooting

5. Troubleshooting

5.1 Calling Black Box

If you determine that your Local/Remote Electronic Switch is malfunctioning,
do not attempt to alter or repair the unit. It contains no user-serviceable parts. Call
Black Box Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem;
• any particular application that, when used, appears to create the problem
or make it worse; and
• the results of any testing you’ve already done.

5.2 Shipping and Packaging

If you need to transport or ship your Local/Remote Electronic Switch:
• Package it carefully. We recommend that you use the original container.
• If you are returning the Switch, please include everything you received with it.
If you are shipping the Switch for repair or return, contact Black Box to get a
Return Authorization (RA) number.