Chapter 7: Troubleshooting

7. Troubleshooting

7.1 Contacting Black Box

If you determine that your transmitter, receiver, or cascadable receiver is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500 or info@blackbox.com.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

•the nature and duration of the problem.

•when the problem occurs.

•the components involved in the problem.

•any particular application that, when used, appears to create the problem or make it worse.

7.2 Shipping and Packaging

If you need to transport or ship your transmitter, receiver, or cascadable receiver:

•Package it carefully. We recommend that you use the original container.

•If you are returning the unit, make sure you include everything you received with it. Before you ship for return or repair, contact Black Box to get a Return Authorization (RA) number.

724-746-5500 blackbox.com

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Black Box MediaCento HX Transmitter and Receivers manual Troubleshooting Contacting Black Box, Shipping and Packaging
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MediaCento HX Transmitter and Receivers, VSPX-HDMI-CSRX, VSPX-HDMI1X4-TX, VSPX-HDMI-RX specifications

The Black Box VSPX-HDMI-RX, VSPX-HDMI1X4-TX, VSPX-HDMI-CSRX, and MediaCento HX Transmitter and Receivers are cutting-edge solutions for professional audio-visual applications. These devices are designed to ensure seamless, high-quality transmission of HDMI signals over long distances, making them perfect for various settings, including conference rooms, educational institutions, and large venues.

The VSPX-HDMI-RX is a versatile HDMI receiver that supports resolutions up to 4K at 60 Hz, ensuring that high-definition video can be displayed without any loss in quality. It can receive HDMI signals transmitted over CatX cabling, allowing for distances up to 328 feet (100 meters). This flexibility in cable choice is essential for installations where traditional HDMI cables would be impractical due to distance. It also features built-in EDID management, ensuring that the source device and display maintain compatibility, providing a reliable user experience.

The VSPX-HDMI1X4-TX is an HDMI distribution amplifier that takes a single HDMI input and splits it into four outputs. It supports the same impressive 4K resolution as the receiver and features HDMI loop-out capabilities, which allow for easy connection to additional devices or displays. The built-in technology ensures that the signal quality remains high across all outputs, making it a great choice for presentations where multiple displays are necessary.

The VSPX-HDMI-CSRX is a companion product designed to provide additional functionality in your HDMI installation. This device acts as a scaler, adapting the video output to match the capabilities of the connected display. Its support for various resolutions ensures that you can switch between different output devices without any issues.

The MediaCento HX Transmitter and Receivers take the concept of video distribution to the next level with support for both HDMI and USB signals. This system allows for the transmission of high-definition video alongside USB peripherals over a single network cable, simplifying installations that require interactive capabilities. The devices are capable of supporting 4K video resolution and can transmit signals over IP networks with extended distances, ensuring a clean and efficient data pathway.

Collectively, these products from Black Box offer a robust solution for anyone needing reliable video distribution across multiple displays, all while maintaining high resolutions and video quality. Their advanced technologies make them essential tools for modern AV setups. Whether used individually or as part of an integrated system, they provide versatility and exceptional performance for any audio-visual application.
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