48 Troubleshooting Your Enclosure
Troubleshooting a Fan
Problem
• Enclosure-status indicator is amber.
• Systems management software issues a fan-related error message.
• Fan status indicator indicates a problem with the fan.
Action
CAUTION: Only trained service technicians are authorized to remove the enclosure cover and access any of the
components inside the enclosure. Before performing any procedure, see your
Product Information Guide
for
complete information about safety precautions, working inside the enclosure and protecting against
electrostatic discharge.
1
If available, run the appropriate diagnostic test from Server Administrator.
2
Locate the malfunctioning fan.
3
Ensure that the faulty power supply/cooling fan module is properly connected to the
enclosure
midplane.
4
If the problem persists, see "Getting Help."
Troubleshooting SAS and SATA Drives CAUTION: Only trained service technicians are authorized to remove the enclosure cover and access any of the
components inside the enclosure. Before performing any procedure, see your
Product Information Guide
for
complete information about safety precautions, working inside the enclosure and protecting against
electrostatic discharge.
NOTICE: This procedure can destroy data stored on the drive. Before you continue, back up all files on the drive.
Problem
• A single drive is not seen in the PERC 5/E Ctrl-R BIOS utility or Server Administrator Storage
Management Service.
Action
1
Remove the drive from the enclosure. See "Removing and Installing Drives."
2
Inspect the drive and midplane connectors for obvious damage. For SATA drives, inspect the
interposer connectors and ensure that the interposer is clipped securely into the carrier.
3
Re-install the drive in its original bay. See "Removing and Installing Drives."
4
Reboot the host server.
If the problem persists, see "Getting Help."