User Guide
SWD-565596-0601092521-001
Contents
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Shortcuts
BlackBerry basics shortcuts
Phone shortcuts
Message shortcuts
Attachment shortcuts
Camera and video camera shortcuts
Media shortcuts
Browser shortcuts
Calendar shortcuts
Typing shortcuts
Search shortcuts
Map shortcuts
Phone
Phone basics
Make a call when the device is locked
Dial using numbers or letters
Switch applications during a call
Turn on the speakerphone
About emergency calls
About using a headset
Emergency calls
Make an emergency call
Change the default volume for calls
Volume
Adjust the volume
Turn on GPS technology
Improve sound quality during a call
Change the voice mail access number
Voice mail
Improve sound quality for all calls
Speed dial
Set up speed dial for a contact
Make a call using a voice command
Voice dialing
Turn off choice lists for voice commands
Dial an extension using a voice command
Check a status using a voice command
Change the voice dialing language
Set the matching sensitivity level for voice commands
Set playback options for voice dialing
Improve voice recognition of numbers
Conference calls
Call logs
Send a call log
Add notes to a call log
Change call log notes
Delete call log notes
Forward calls
Call forwarding
About call forwarding
Add a call forwarding phone number
Delete a call forwarding phone number
Smart dialing
Change a call forwarding phone number
About smart dialing
Set options for dialing extensions
Set the default country code and area code
TTY support
About TTY support
Switch the active phone number
Multiple phone numbers
About multiple phone numbers
Turn on dialing from the Lock screen
Hide or display your phone number when you make calls
Phone options
Sort phone numbers or contacts on the Phone screen
About hearing aid mode
Stop answering calls automatically when you open the flip
Reset a call timer
Turn on hearing aid mode
Phone troubleshooting
Cannot make or receive calls
Cannot make calls using a voice command
Cannot check my voice mail
Some features are not available on my device
Cannot make a conference call
Messages
Message basics
Composing messages
Delete the disclaimer from an email message
Sending messages
Add a signature
Create a link for a PIN
Send a PIN message
Send an SMS text message
Forward a message
Send an MMS message
Reply to a message
Resend a message
Managing messages
View messages in a specific folder
Email messages
Email message basics
Delete a message
Delete the original text from a reply message
File an email message
Add, change, or delete an email message folder
Email message filters
About email message filters
Create an email message filter
Options for email message filters
Turn on an email message filter
Change an email message filter
Prioritize email message filters
Check spelling automatically before sending email messages
Email message options
Delete an email message filter
Set an out-of-office reply
Stop loading pictures in Html email messages
Request delivery or read confirmation for email messages
View email messages in plain text format
Hide filed email messages
Receive only the first section of long email messages
Stop forwarding email messages to your device
Find your PIN
PIN messages
About PIN messages
Send a PIN message
About SMS text messages
SMS text messages
SMS text message basics
Find your SMS phone number
MMS messages
Options for SMS text messages
MMS message basics
Find your MMS phone number
Create a slide show in an MMS message
MMS message attachments
Request delivery or read notification for an MMS message
Stop receiving MMS messages when roaming
MMS message options
View the size of an MMS message before sending it
Message list options
Set how long your device stores messages
Change how a message list displays messages
About multiple message lists
Use one message list or multiple message lists
Hide the new or unopened message indicator
Hide sent messages
Block incoming messages
Reset a blocked message counter
Add a contact to your allowed sender list
Message shortcuts
About signing and encrypting messages
MIME-protected messages
MIME-protected message basics
Sign or encrypt a message
Download the certificate used to sign or encrypt a message
Attachment indicators in S/MIME-protected messages
Attach a certificate to a message
Add a certificate from a message
View the certificate used to sign or encrypt a message
Digital signature indicators for S/MIME protected messages
MIME-protected message status
View encryption information for a weakly encrypted message
Check the status of a certificate or certificate chain
Encryption status indicators
MIME-protected message options
Change your signing or encryption certificate
Change the size of S/MIME indicators in messages
Change the default signing and encryption option
Change the default message classification
About message classifications
User Guide
PGP protected message basics
MIME-protected message troubleshooting
PGP protected messages
Cannot open an attachment in an encrypted message
Download the PGP key used to sign or encrypt a message
Encrypt a PGP protected message with a pass phrase
Attach a PGP key to a message
Add a PGP key from a message
PGP protected message status
Attachment indicators in PGP protected messages
Digital signature indicators for PGP protected messages
View the PGP key used to sign or encrypt a message
PGP protected message options
Change your signing and encryption key
Change the size of PGP indicators in messages
PGP protected message troubleshooting
Change the encryption algorithms for PGP protected messages
Message troubleshooting
Cannot send messages
Am not receiving messages
Cannot file email messages
Cannot send SMS text messages
Am not receiving SMS text messages
Html email messages do not appear correctly
Some messages no longer appear on my device
Message or attachment does not appear or is truncated
Some email message folders appear dimmed
Cannot attach a file to an MMS message
About attachments
Attachments
Attachment basics
Open an attachment
View properties for an attachment
Stop downloading an attachment
Open a link in an attachment
Set font options for an attachment
Spreadsheets
View the table of contents in a document
Documents
View tracked changes in a document
View a list of worksheets
View the content of a cell
Switch worksheets
Change the size of a column
Media files
Presentations
Save a slide
VCard contact attachments
Zoom in to or out from a slide
About vCard contact attachments
Attachment troubleshooting
Skipped content bar appears in a document
Question mark appears on a slide
Pan a picture
Camera and video camera
Take a picture
Zoom in to or out from a picture
Change the picture size
Record a video
Camera and video camera options
Set picture quality
Change the location for storing pictures or videos
Apply a color effect to pictures or videos
Flash dims or turns off
Camera and video camera troubleshooting
Cannot save pictures or videos
Some pictures that I take are blurry
About transferring media files
Media
Transferring and downloading media files
Save a song or video from a web
Receive a media file using Bluetooth technology
Send a media file
Download a ring tone
Play a media file
Playing media files and recording voice notes
Download a Home screen background
Play a song or video on a web
Fast-forward or rewind a media file
Amplify the volume
Pause a media file
Play the next or previous song in a category
Keep backlighting on when you play a video
Improve sound quality for media files
About playlists
Managing media files
Playlists
Create a standard playlist
Rename a playlist
Create an automatic playlist
Repeat a playlist
Delete a playlist
Rename a media file
View properties for a media file
Change the amount of memory available for media files
Move a media file
View a picture
Viewing pictures
Delete a media file
Use a picture as the Home screen background
View pictures by name
View pictures as a slide show
Change the number of seconds between slides in a slide show
Zoom in to or out from a picture
Save a picture
Managing pictures
Rotate a picture
Sort pictures
Rename a picture or picture folder
Move a picture
Delete a picture or picture folder
Media card and mass storage mode options
Turn off mass storage mode
Turn off the mass storage mode prompt
Turn off media card support
Cannot open media files
Media troubleshooting
Cannot play a song or video on a web
My device does not recognize my media card
Format a media card
Browser
Browser basics
Browsing web pages
Save a web page to a message list
Move back or forward a web
Refresh a web
Stop loading a web
Viewing, copying, and forwarding addresses
About bookmarks for web pages
Browser bookmarks
Viewing pictures and playing media files
Add a bookmark for a web
Delete a bookmark for a web
Change a bookmark for a web
Send a bookmark for a web
Add a bookmark folder for web pages
Rename a bookmark folder for web pages
Web feeds
File a bookmark for a web
Delete a bookmark folder for web pages
Subscribe to a web feed
View web feed content
Listen to web feed content
Mark a web feed title as opened or unopened
File a web feed
Change the default browser view
Browser options
Delete a web feed
Change JavaScript options
Change options for pictures and animation on web pages
Change display options for web pages
Change font options for web pages
Set the character encoding for all web pages
Clear a browser cache
Browser security
About browser configurations
Set the default browser configuration
Clear the browser history
About Wtls
Manage browser security
TLS options
Add a trusted content server
Wtls options
Turn off browser push
Browser push
About browser push
Browser push options
Browser troubleshooting
No browser is available on my device
Cannot set up automatic synchronization for bookmarks
Date, time, and alarm
Set the date and time
Change the clock face
Turn on bedside clock mode
Set options for bedside clock mode
Display a second time zone
Change alarm notification options
Turn on the alarm
Silence the alarm
Use the stopwatch
Date, time, and alarm troubleshooting
Set the timer
Change timer notification options
Time on my device is incorrect
Personal organizer
Contacts
Contact basics
Change a contact
Add a pause or a wait to a phone number
View a contact
Delete a contact
Assign a ring tone to a contact
Customizing contacts
About custom ring tones
Add a caller ID picture for a contact
About mailing lists
Mailing lists
Delete the caller ID picture for a contact
Create a mailing list
Multiple contact lists
Change the display options for contacts
Contact list options
Sort contacts or tasks
Turn off the prompt that appears before you delete items
Contact troubleshooting
Calendar
Calendar basics
Schedule an appointment quickly in Day view
Schedule a meeting
Recurrence fields
Delete an appointment, meeting, or alarm
Schedule an alarm
Open an appointment, meeting, or alarm
Switch days in Day view
View your calendar when responding to a meeting
Meetings
Respond to a meeting invitation
Send an email message to all meeting participants
Check availability of meeting participants
Change the list of participants for a meeting
Contact a meeting participant
Create a conference call meeting from your device
Conference call meetings
About conference calls
Create a conference call meeting from your computer
Calendar options
Change the default calendar view
Change the default reminder time for calendar entries
Save your conference call information
Change the snooze time for reminders
View tasks in a calendar
Change the first day of the week
Hide free time in Agenda view
Change how long your device stores calendar entries
Multiple calendars
Cannot set some fields when scheduling appointments
Calendar troubleshooting
Change the default calendar
Calendar shortcuts
Cannot enter a conference call with the Join Now option
Tasks
Task basics
Create a task
Send a task or memo
Change the status of a task
Hide completed tasks
Delete a task
Task list options
View the number of tasks or memos stored on your device
Memos
Memo basics
Create a memo
Memo list options
Delete a memo
Categories
Use the calculator
Calculator
Delete a category
Convert a measurement
Notification profiles
Notification basics
Prevent notification during calls
Change a notification profile
Delete a notification profile
Silence your device
Turn off Bluetooth connection notification
LED notification
LED notification
Turn on wireless coverage notification
Custom notification
About custom notification
Change the order of notification profile exceptions
Change a notification profile exception
Delete a notification profile exception
Assign a ring tone to a contact
Notification profile troubleshooting
About custom ring tones
My device is vibrating more times than expected
Typing
Typing basics
Typing input methods
Switch typing input methods when typing
Type text using multi-tap
Switch typing input methods
About typing input languages
Change the input options for SureType technology
Spelling checker
Change the typing input language
Check spelling
Change options for checking spelling
Correct spelling quickly while you type
Check spelling automatically before sending email messages
Add a word to the custom dictionary
Delete a word from the custom dictionary
Custom dictionary
Change a word in the custom dictionary
About the custom dictionary
Stop adding items to the custom dictionary automatically
Create an AutoText entry
AutoText
About AutoText
Turn off AutoText for SMS text messages
Change an AutoText entry
Delete an AutoText entry
Undo an AutoText change
SureType technology does not recognize a word
Typing troubleshooting
Cannot type a password
Cannot check spelling
Language
Switch typing input methods
Change the input options for SureType technology
Change the voice dialing language
Change the shortcut for switching typing input languages
Turn off the shortcut for switching typing input languages
Language troubleshooting
Change the display options for contacts
Some characters do not appear correctly on my device
Display and keyboard
Backlighting
Display options
About organizing applications
Set owner information
Change the display font
Add an application folder
Hide an application icon
Change an application folder
Move an application icon
Delete an application folder
Review notifications on the external display
External display
Keyboard options
Change options for notifications on the external display
Set the trackball sensitivity
Themes
Assign an application to a Convenience key
About themes
Delete a theme
Accessibility options
Switch themes
Download a theme
My device screen turns off
Display troubleshooting
No application opens when I press a Convenience key
My display changed
Search for messages
Search
Messages, attachments, and web pages
Search criteria
Manage message search results
Search for messages by contact or subject
View a list of saved searches
Change a saved search
Delete a saved search
Search for contacts in your organizations address book
Organizer data
Search for organizer data
Manage contact lookup results
Search shortcuts
Synchronization
Reconcile email messages over the wireless network
Delete email messages over the wireless network
About synchronization
Synchronize organizer data over the wireless network
About synchronization conflicts
Manage data synchronization conflicts
Prerequisites Restoring data over the wireless network
Manage email reconciliation conflicts
About backing up and restoring device data
Synchronization troubleshooting
Delete all device data
Delete email messages over the wireless network
Bluetooth technology
Bluetooth technology basics
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Bluetooth technology options
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Change the pairing name for your BlackBerry device
Restrict outgoing calls
Make your BlackBerry device discoverable
Turn off the prompt that appears when connecting or pairing
Turn off a Bluetooth profile
Bluetooth profiles
Turn off automatic reconnection to Bluetooth enabled devices
My list of paired Bluetooth enabled devices does not appear
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
Cannot pair with a Bluetooth enabled device
About GPS technology
GPS technology troubleshooting
GPS technology
Prevent others from tracking your location
User Guide
Maps
Map basics
Track your movement
View a list of points of interest near a location
View points of interest on a map
Show or hide a layer on a map
Navigation
Maps bookmarks
Add a bookmark folder for locations or routes
Change a bookmark for a location or route
Delete a bookmark for a location or route
File a bookmark for a location or route
Clear the map cache
Map options
Set the GPS receiver that you use to track your movement
View status information at the top of a map
Hide the tracking information at the bottom of a map
Keep backlighting on when you track your movement
View north at the top of a map
Geotag pictures that you take
Maps troubleshooting
View a geotagged picture on a map
Diagonal lines appear on a map
Add a contact
Turn on invitation passwords
BlackBerry Messenger
Respond to an invitation
Groups
Conversations
Send a voice note to a contact
Add an emoticon
Send a file to a contact
Send a vCard contact attachment
Copy a conversation
Start a conference
View conference participants
Clear a conversation
Availability
Show when you are listening to an audio file
Receive notification when a contact becomes available
Add an application
Switch applications
Applications
View properties for an application
View the size of an application database
About updating the BlackBerry Device Software
Update the BlackBerry Device Software
Application troubleshooting
Cannot add applications
Turn off a wireless connection
Wireless network coverage
Find information about wireless coverage indicators
Network connection indicators
Turn on wireless coverage notification
Turn off data service
About roaming
Verify the status of network connections and services
Wireless network coverage troubleshooting
Cannot connect to a wireless network
Power, battery, and memory
Format a media card
View the amount of available memory
Best practice Optimizing your device performance
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Security
Security basics
About the password keeper
Password keeper
Set a limit for device password attempts
Add a password to the password keeper
View a password in the password keeper
Generate a random password
Set criteria for randomly generated passwords
Change a password in the password keeper
Copy a password
Delete a password from the password keeper
Change the password keeper password
Prevent password copying
Set a limit for password attempts in the password keeper
Encryption
Protect your device data
About content protection
Set content protection strength
About encryption keys
About memory cleaning
Memory cleaning
About content compression
Turn on memory cleaning
User Guide
Download a certificate from an Ldap certificate server
Certificates
Certificate basics
View properties for a certificate
View one type of certificate in the certificate list
Send a certificate
Delete a certificate
Certificate status indicators
Certificate status
View the certificate chain for a certificate
Change the trust status of a certificate
Revoke a certificate
Certificate revocation reasons
Certificate options
Change the display name for a certificate
Add an email address to a certificate
Certificate shortcuts
Download a personal PGP key from the PGP Universal Server
Download an updated PGP key from an Ldap certificate server
PGP keys
View properties for a PGP key
PGP key properties
Send a PGP key
PGP key status PGP key status indicators
Delete a PGP key
Clear the PGP data cache
Revoke a PGP key
Check the revocation status of a PGP key
Change the trust status of a PGP key
PGP key revocation reasons
PGP key options Change the display name for a PGP key
Certificate servers
PGP key shortcuts
Add a certificate server
Change connection information for a certificate server
Connection options for Ldap certificate servers
Connection options for Ocsp and CRL servers
Send connection information for a certificate server
Change the key store password
Key stores
Delete a certificate server
Synchronize the key store password with the device password
Change when your device deletes the key store password
Turn off automatic backup of key store data
Change the refresh rate for certificate revocation lists
Turn on two-factor authentication
About using a smart card with your device
About two-factor authentication
Smart cards
About smart password entry
Turn off smart password entry
Switch smart password filters
Prerequisites Using authentication certificates
Use a certificate to authenticate your smart card
Turn off notification for smart card connections
Software tokens
About security self-tests
About software tokens
Third-party application control
Reset connection permissions for third-party applications
Verify security software
About permissions for third-party applications
Turn on safe mode
Set permissions for a third-party application
Connection permissions for third-party applications
Interaction permissions for third-party applications
Data permissions for third-party applications
Security troubleshooting
Cannot unlock my device using my smart card
Cannot download a certificate
About service books
Service books and diagnostic reports
Service books
Accept a service book
Diagnostic reports
Set a default recipient for diagnostic reports
Cannot run or submit a diagnostic report
BrickBreaker
About BrickBreaker
BrickBreaker capsules
Play BrickBreaker
Adjust the volume
BrickBreaker scoring
Set the paddle speed
Submit a score to the BrickBreaker high score web site
Check the high scores on the BrickBreaker web site
Glossary
ADN
Fips
SAN
WAP
Legal notice
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