User Guide
SWD-565596-0601092521-001
Contents
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Shortcuts
BlackBerry basics shortcuts
Phone shortcuts
Attachment shortcuts
Message shortcuts
Camera and video camera shortcuts
Media shortcuts
Browser shortcuts
Typing shortcuts
Calendar shortcuts
Map shortcuts
Search shortcuts
Phone basics
Phone
Turn on the speakerphone
Dial using numbers or letters
Switch applications during a call
Make a call when the device is locked
Make an emergency call
About using a headset
Emergency calls
About emergency calls
Turn on GPS technology
Volume
Adjust the volume
Change the default volume for calls
Improve sound quality for all calls
Change the voice mail access number
Voice mail
Improve sound quality during a call
Voice dialing
Set up speed dial for a contact
Make a call using a voice command
Speed dial
Change the voice dialing language
Dial an extension using a voice command
Check a status using a voice command
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Set playback options for voice dialing
Improve voice recognition of numbers
Call logs
Conference calls
Delete call log notes
Add notes to a call log
Change call log notes
Send a call log
Add a call forwarding phone number
Call forwarding
About call forwarding
Forward calls
About smart dialing
Smart dialing
Change a call forwarding phone number
Delete a call forwarding phone number
About TTY support
Set the default country code and area code
TTY support
Set options for dialing extensions
Switch the active phone number
Multiple phone numbers
About multiple phone numbers
Sort phone numbers or contacts on the Phone screen
Hide or display your phone number when you make calls
Phone options
Turn on dialing from the Lock screen
Turn on hearing aid mode
Stop answering calls automatically when you open the flip
Reset a call timer
About hearing aid mode
Cannot make or receive calls
Phone troubleshooting
Cannot check my voice mail
Cannot make calls using a voice command
Cannot make a conference call
Some features are not available on my device
Messages
Message basics
Composing messages
Create a link for a PIN
Sending messages
Add a signature
Delete the disclaimer from an email message
Send an SMS text message
Send a PIN message
Resend a message
Send an MMS message
Reply to a message
Forward a message
Managing messages
Delete a message
Email messages
Email message basics
View messages in a specific folder
Delete the original text from a reply message
File an email message
Add, change, or delete an email message folder
About email message filters
Email message filters
Options for email message filters
Create an email message filter
Turn on an email message filter
Change an email message filter
Prioritize email message filters
Set an out-of-office reply
Email message options
Delete an email message filter
Check spelling automatically before sending email messages
Hide filed email messages
Request delivery or read confirmation for email messages
View email messages in plain text format
Stop loading pictures in Html email messages
Stop forwarding email messages to your device
Receive only the first section of long email messages
Send a PIN message
PIN messages
About PIN messages
Find your PIN
Find your SMS phone number
SMS text messages
SMS text message basics
About SMS text messages
MMS messages
Options for SMS text messages
MMS message basics
Create a slide show in an MMS message
Find your MMS phone number
MMS message attachments
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
MMS message options
Request delivery or read notification for an MMS message
Set how long your device stores messages
Message list options
Change how a message list displays messages
About multiple message lists
Use one message list or multiple message lists
Hide the new or unopened message indicator
Hide sent messages
Block incoming messages
Add a contact to your allowed sender list
Reset a blocked message counter
Message shortcuts
Sign or encrypt a message
MIME-protected messages
MIME-protected message basics
About signing and encrypting messages
Add a certificate from a message
Attachment indicators in S/MIME-protected messages
Attach a certificate to a message
Download the certificate used to sign or encrypt a message
View encryption information for a weakly encrypted message
Digital signature indicators for S/MIME protected messages
MIME-protected message status
View the certificate used to sign or encrypt a message
Change your signing or encryption certificate
Encryption status indicators
MIME-protected message options
Check the status of a certificate or certificate chain
About message classifications
Change the default signing and encryption option
Change the default message classification
Change the size of S/MIME indicators in messages
User Guide
Cannot open an attachment in an encrypted message
MIME-protected message troubleshooting
PGP protected messages
PGP protected message basics
Add a PGP key from a message
Encrypt a PGP protected message with a pass phrase
Attach a PGP key to a message
Download the PGP key used to sign or encrypt a message
View the PGP key used to sign or encrypt a message
Attachment indicators in PGP protected messages
Digital signature indicators for PGP protected messages
PGP protected message status
Change your signing and encryption key
PGP protected message options
Change the size of PGP indicators in messages
Change the encryption algorithms for PGP protected messages
PGP protected message troubleshooting
Message troubleshooting
Cannot send messages
Am not receiving messages
Cannot file email messages
Cannot send SMS text messages
Am not receiving SMS text messages
Some email message folders appear dimmed
Some messages no longer appear on my device
Message or attachment does not appear or is truncated
Html email messages do not appear correctly
Cannot attach a file to an MMS message
Open an attachment
Attachments
Attachment basics
About attachments
Set font options for an attachment
Stop downloading an attachment
Open a link in an attachment
View properties for an attachment
View tracked changes in a document
View the table of contents in a document
Documents
Spreadsheets
Change the size of a column
View the content of a cell
Switch worksheets
View a list of worksheets
Presentations
Media files
About vCard contact attachments
VCard contact attachments
Zoom in to or out from a slide
Save a slide
Attachment troubleshooting
Skipped content bar appears in a document
Question mark appears on a slide
Zoom in to or out from a picture
Camera and video camera
Take a picture
Pan a picture
Set picture quality
Record a video
Camera and video camera options
Change the picture size
Apply a color effect to pictures or videos
Change the location for storing pictures or videos
Some pictures that I take are blurry
Camera and video camera troubleshooting
Cannot save pictures or videos
Flash dims or turns off
Save a song or video from a web
Media
Transferring and downloading media files
About transferring media files
Receive a media file using Bluetooth technology
Send a media file
Download a ring tone
Play a song or video on a web
Playing media files and recording voice notes
Download a Home screen background
Play a media file
Play the next or previous song in a category
Amplify the volume
Pause a media file
Fast-forward or rewind a media file
Improve sound quality for media files
Keep backlighting on when you play a video
Create a standard playlist
Managing media files
Playlists
About playlists
Delete a playlist
Create an automatic playlist
Repeat a playlist
Rename a playlist
Move a media file
View properties for a media file
Change the amount of memory available for media files
Rename a media file
Use a picture as the Home screen background
Viewing pictures
Delete a media file
View a picture
Zoom in to or out from a picture
View pictures as a slide show
Change the number of seconds between slides in a slide show
View pictures by name
Sort pictures
Managing pictures
Rotate a picture
Save a picture
Rename a picture or picture folder
Move a picture
Delete a picture or picture folder
Media card and mass storage mode options
Turn off mass storage mode
Turn off the mass storage mode prompt
Turn off media card support
My device does not recognize my media card
Media troubleshooting
Cannot play a song or video on a web
Cannot open media files
Format a media card
Browser
Browser basics
Browsing web pages
Stop loading a web
Move back or forward a web
Refresh a web
Save a web page to a message list
Viewing, copying, and forwarding addresses
Add a bookmark for a web
Browser bookmarks
Viewing pictures and playing media files
About bookmarks for web pages
Add a bookmark folder for web pages
Change a bookmark for a web
Send a bookmark for a web
Delete a bookmark for a web
Delete a bookmark folder for web pages
Web feeds
File a bookmark for a web
Rename a bookmark folder for web pages
Mark a web feed title as opened or unopened
View web feed content
Listen to web feed content
Subscribe to a web feed
Delete a web feed
Change the default browser view
Browser options
File a web feed
Change JavaScript options
Change options for pictures and animation on web pages
Change display options for web pages
Change font options for web pages
Set the character encoding for all web pages
Clear a browser cache
Clear the browser history
About browser configurations
Set the default browser configuration
Browser security
About Wtls
Manage browser security
TLS options
Wtls options
Add a trusted content server
Browser push options
Browser push
About browser push
Turn off browser push
No browser is available on my device
Browser troubleshooting
Cannot set up automatic synchronization for bookmarks
Set the date and time
Date, time, and alarm
Display a second time zone
Turn on bedside clock mode
Set options for bedside clock mode
Change the clock face
Use the stopwatch
Turn on the alarm
Silence the alarm
Change alarm notification options
Time on my device is incorrect
Set the timer
Change timer notification options
Date, time, and alarm troubleshooting
Personal organizer
Contacts
Contact basics
Delete a contact
Add a pause or a wait to a phone number
View a contact
Change a contact
Add a caller ID picture for a contact
Customizing contacts
About custom ring tones
Assign a ring tone to a contact
Create a mailing list
Mailing lists
Delete the caller ID picture for a contact
About mailing lists
Multiple contact lists
Turn off the prompt that appears before you delete items
Contact list options
Sort contacts or tasks
Change the display options for contacts
Contact troubleshooting
Calendar
Calendar basics
Schedule an appointment quickly in Day view
Schedule a meeting
Recurrence fields
Switch days in Day view
Schedule an alarm
Open an appointment, meeting, or alarm
Delete an appointment, meeting, or alarm
View your calendar when responding to a meeting
Meetings
Respond to a meeting invitation
Contact a meeting participant
Check availability of meeting participants
Change the list of participants for a meeting
Send an email message to all meeting participants
Create a conference call meeting from your computer
Conference call meetings
About conference calls
Create a conference call meeting from your device
Save your conference call information
Change the default calendar view
Change the default reminder time for calendar entries
Calendar options
Change the snooze time for reminders
View tasks in a calendar
Change the first day of the week
Change how long your device stores calendar entries
Hide free time in Agenda view
Multiple calendars
Calendar shortcuts
Calendar troubleshooting
Change the default calendar
Cannot set some fields when scheduling appointments
Create a task
Tasks
Task basics
Cannot enter a conference call with the Join Now option
Delete a task
Change the status of a task
Hide completed tasks
Send a task or memo
Task list options
Create a memo
Memos
Memo basics
View the number of tasks or memos stored on your device
Delete a memo
Memo list options
Categories
Convert a measurement
Calculator
Delete a category
Use the calculator
Notification basics
Notification profiles
Silence your device
Change a notification profile
Delete a notification profile
Prevent notification during calls
Turn off Bluetooth connection notification
LED notification
LED notification
Turn on wireless coverage notification
Custom notification
About custom notification
Change the order of notification profile exceptions
Change a notification profile exception
Delete a notification profile exception
My device is vibrating more times than expected
Notification profile troubleshooting
About custom ring tones
Assign a ring tone to a contact
Typing basics
Typing
Typing input methods
About typing input languages
Type text using multi-tap
Switch typing input methods
Switch typing input methods when typing
Check spelling
Spelling checker
Change the typing input language
Change the input options for SureType technology
Add a word to the custom dictionary
Correct spelling quickly while you type
Check spelling automatically before sending email messages
Change options for checking spelling
About the custom dictionary
Custom dictionary
Change a word in the custom dictionary
Delete a word from the custom dictionary
Stop adding items to the custom dictionary automatically
Turn off AutoText for SMS text messages
AutoText
About AutoText
Create an AutoText entry
Change an AutoText entry
Delete an AutoText entry
Undo an AutoText change
Cannot check spelling
Typing troubleshooting
Cannot type a password
SureType technology does not recognize a word
Language
Switch typing input methods
Change the input options for SureType technology
Change the voice dialing language
Turn off the shortcut for switching typing input languages
Change the shortcut for switching typing input languages
Language troubleshooting
Change the display options for contacts
Some characters do not appear correctly on my device
Display and keyboard
Backlighting
Display options
Add an application folder
Set owner information
Change the display font
About organizing applications
Delete an application folder
Change an application folder
Move an application icon
Hide an application icon
Change options for notifications on the external display
External display
Keyboard options
Review notifications on the external display
About themes
Themes
Assign an application to a Convenience key
Set the trackball sensitivity
Download a theme
Accessibility options
Switch themes
Delete a theme
My display changed
Display troubleshooting
No application opens when I press a Convenience key
My device screen turns off
Search criteria
Search
Messages, attachments, and web pages
Search for messages
Search for messages by contact or subject
Manage message search results
View a list of saved searches
Change a saved search
Delete a saved search
Manage contact lookup results
Organizer data
Search for organizer data
Search for contacts in your organizations address book
Search shortcuts
About synchronization
Reconcile email messages over the wireless network
Delete email messages over the wireless network
Synchronization
About synchronization conflicts
Synchronize organizer data over the wireless network
About backing up and restoring device data
Prerequisites Restoring data over the wireless network
Manage email reconciliation conflicts
Manage data synchronization conflicts
Delete all device data
Synchronization troubleshooting
Delete email messages over the wireless network
Bluetooth technology basics
Bluetooth technology
Share contacts with a paired Bluetooth enabled car kit
Switch to a paired Bluetooth enabled device during a call
Bluetooth technology options
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Change the pairing name for your BlackBerry device
Restrict outgoing calls
Make your BlackBerry device discoverable
Turn off the prompt that appears when connecting or pairing
Turn off a Bluetooth profile
Bluetooth profiles
Turn off automatic reconnection to Bluetooth enabled devices
Cannot pair with a Bluetooth enabled device
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
Prevent others from tracking your location
GPS technology troubleshooting
GPS technology
About GPS technology
User Guide
Map basics
Maps
Show or hide a layer on a map
View a list of points of interest near a location
View points of interest on a map
Track your movement
Maps bookmarks
Navigation
File a bookmark for a location or route
Change a bookmark for a location or route
Delete a bookmark for a location or route
Add a bookmark folder for locations or routes
View status information at the top of a map
Map options
Set the GPS receiver that you use to track your movement
Clear the map cache
Geotag pictures that you take
Keep backlighting on when you track your movement
View north at the top of a map
Hide the tracking information at the bottom of a map
Maps troubleshooting
View a geotagged picture on a map
Diagonal lines appear on a map
Respond to an invitation
Turn on invitation passwords
BlackBerry Messenger
Add a contact
Groups
Conversations
Send a vCard contact attachment
Add an emoticon
Send a file to a contact
Send a voice note to a contact
Clear a conversation
Start a conference
View conference participants
Copy a conversation
Availability
Receive notification when a contact becomes available
Show when you are listening to an audio file
View properties for an application
Switch applications
Applications
Add an application
About updating the BlackBerry Device Software
View the size of an application database
Update the BlackBerry Device Software
Cannot add applications
Application troubleshooting
Network connection indicators
Wireless network coverage
Find information about wireless coverage indicators
Turn off a wireless connection
Turn on wireless coverage notification
Turn off data service
About roaming
Verify the status of network connections and services
Wireless network coverage troubleshooting
Cannot connect to a wireless network
Power, battery, and memory
Format a media card
View the amount of available memory
Best practice Optimizing your device performance
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Security basics
Security
Add a password to the password keeper
Password keeper
Set a limit for device password attempts
About the password keeper
Change a password in the password keeper
Generate a random password
Set criteria for randomly generated passwords
View a password in the password keeper
Prevent password copying
Delete a password from the password keeper
Change the password keeper password
Copy a password
Encryption
Set a limit for password attempts in the password keeper
About encryption keys
About content protection
Set content protection strength
Protect your device data
Turn on memory cleaning
Memory cleaning
About content compression
About memory cleaning
User Guide
View properties for a certificate
Certificates
Certificate basics
Download a certificate from an Ldap certificate server
Send a certificate
View one type of certificate in the certificate list
View the certificate chain for a certificate
Certificate status indicators
Certificate status
Delete a certificate
Change the trust status of a certificate
Revoke a certificate
Certificate revocation reasons
Certificate options
Change the display name for a certificate
Add an email address to a certificate
Certificate shortcuts
View properties for a PGP key
Download an updated PGP key from an Ldap certificate server
PGP keys
Download a personal PGP key from the PGP Universal Server
Send a PGP key
PGP key properties
PGP key status PGP key status indicators
Delete a PGP key
Clear the PGP data cache
PGP key revocation reasons
Check the revocation status of a PGP key
Change the trust status of a PGP key
Revoke a PGP key
PGP key options Change the display name for a PGP key
Certificate servers
PGP key shortcuts
Add a certificate server
Change connection information for a certificate server
Connection options for Ldap certificate servers
Connection options for Ocsp and CRL servers
Delete a certificate server
Change the key store password
Key stores
Send connection information for a certificate server
Change when your device deletes the key store password
Synchronize the key store password with the device password
Change the refresh rate for certificate revocation lists
Turn off automatic backup of key store data
Smart cards
About using a smart card with your device
About two-factor authentication
Turn on two-factor authentication
Turn off smart password entry
About smart password entry
Switch smart password filters
Prerequisites Using authentication certificates
Use a certificate to authenticate your smart card
About software tokens
Software tokens
About security self-tests
Turn off notification for smart card connections
About permissions for third-party applications
Reset connection permissions for third-party applications
Verify security software
Third-party application control
Turn on safe mode
Set permissions for a third-party application
Connection permissions for third-party applications
Interaction permissions for third-party applications
Cannot download a certificate
Security troubleshooting
Cannot unlock my device using my smart card
Data permissions for third-party applications
Accept a service book
Service books and diagnostic reports
Service books
About service books
Diagnostic reports
Cannot run or submit a diagnostic report
Set a default recipient for diagnostic reports
BrickBreaker
About BrickBreaker
BrickBreaker capsules
Set the paddle speed
Adjust the volume
BrickBreaker scoring
Play BrickBreaker
Check the high scores on the BrickBreaker web site
Submit a score to the BrickBreaker high score web site
ADN
Glossary
Fips
SAN
WAP
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Legal notice
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