Blackberry HS-500 Troubleshooting

Troubleshooting

I cannot pair the BlackBerry Wireless Headset HS-500 with my device

Try performing the following actions:

•You might have accidentally deleted the pairing options that you set for your BlackBerry® Wireless Headset HS-500. Complete the steps

for pairing your headset with your BlackBerry device.

• Move your headset 6 to 12 inches away from your BlackBerry device and try pairing again.

I cannot hear anything when I use my BlackBerry Wireless Headset HS-500

Try performing the following actions:

• Turn up the volume on your BlackBerry® device.

• Make sure that your BlackBerry® Wireless Headset HS-500 is turned on and connected to your BlackBerry device.

I hear static noise when I use my BlackBerry Wireless Headset HS-500

If there are any large objects (for example, a wall) between your BlackBerry® Wireless Headset HS-500 and your BlackBerry device, the sound

quality of the headset might diminish. The headset is designed to be used within 10 meters (33 feet) of your BlackBerry device, without any

large objects in between.

Try performing the following actions:

• Move away from any large objects that might cause interference.

• Keep your headset on the same side of your body as your BlackBerry device.

User Guide Troubleshooting