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Contact 1.800.762.1142 for assistance. Do not return to place of purchase.
Troubleshooting
| Problem | Possible Cause | Prevention/Cure |
Burner will not light using igniter | Electrode and burners are wet. | Wipe dry with cloth. |
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| Electrode cracked or broken - sparks at crack. | Replace electrode. |
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| Wire loose or disconnected. | Reconnect wire or replace electrode/wire assembly |
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| Wire is shorting (sparking) between igniter and electrode. | Replace igniter wire/electrode assembly |
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| Bad igniter. | Replace igniter |
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Burner will not light with match | No gas flow. | Check if LP gas tank is empty. If LP gas tank is not empty, refer |
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| to “Sudden drop in gas flow (reduced flame height). If empty, |
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| replace or refill. |
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| Coupling nut and regulator not fully connected. | Turning the coupling nut about |
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| additional turn until solid stop. Tighten by hand |
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| tools. |
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| Obstruction of gas flow. | Clear burner tubes. Check for bent or kinked hose. |
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| Disengagement of burner to valve. | Reengage burner and valve. |
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| Spider webs or insect nest in venturi. | Clean venturi. |
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| Burner ports clogged or blocked. | Clean burner ports. |
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Sudden drop in gas flow or reduced flame height | Out of gas. | Check for gas in the LP gas tank |
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| Excess flow safety device may have been activated. | Turn control knob to “OFF”, wait 30 seconds and light outdoor |
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| fireplace. If flames are still too low reset the excessive flow |
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| safety device by turning off knobs and LP gas tank valve. |
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| Disconnect regulator. Turn burner control knobs to “HIGH”. Wait |
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| 1 minute. Turn burner control knob off. Reconnect regulator and |
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| leak check connections. Turn LP gas tank valve on slowly, wait |
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| 30 seconds and then light outdoor fireplace. |
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Irregular flame pattern | Burner ports are clogged or blocked. | Clean burner ports. |
Flame blow out | High or gusting winds | Increase flame height to “HIGH” setting |
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| Low on LP Gas | Replace or refill LP gas tank |
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| Excess flow valve tripped | Refer to “Sudden drop in gas flow” |
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Flame seems to lose heat when burning in cold weather | Ice has built up on the outside of the LP gas tank because the | Turn “OFF” the control knob and the LP gas tank. Replace with |
- temperature below 50ºF | vaporization process is too slow. | a spare LP gas tank and resume burning. Store a spare LP gas |
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| tank in a well ventilated area away from children. |
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If problems can not be corrected by using these methods, please contact 1.800.762.1142 fo assistance.