C. Troubleshooting
1.Why won’t my V12 go into pairing mode?
Follow through the instructions in the V12 Manual. To enter pairing mode Press and hold the MFB till ‘pairing’ is displayed on screen.
If you have already paired 3 different phones to the V12 you will need to reset it to pair a new device.
The V12 sometimes requires a few seconds to establish a connection. Please be patient while devices connect.
2.Why can’t I hear any sound from the Speaker?
The phone’s memory may have become corrupt and can be fixed by rebooting the phone. If this does not work, delete pairing information and pair again.
Check the volume levels of your phone and the headset.
3.Why is the V12 noisy and distorted?
A low battery can also cause bad voice quality. Please charge the headset.
Some people like to have their phone ring loudly, but this may cause distortion when transferred to the V12 speaker. In your phone, set up a Profile with lower ringing volumes and keypad tones and activate when using with V12. (see your phones user manual for instructions on setting up profiles, some phones can switch profiles automatically). Adjust your phones volume level and that of the headset. Also, you may have low antenna strength from your phone network which may cause signal drop outs or disruption.
4.My V12 worked great but now it won’t connect, what can I do?
As newer phones are like
5.Why can the talk time and standby time differ with the products specification description?
The talk time and stand by time will differ based on different brands’ mobile phones, different distances between devices and the different Bluetooth link status (active, sleep, sniff mode etc.)
6.Why does my phones battery not last as long as it used to?
When you switch Bluetooth ON, your phone is ready to connect to paired Bluetooth devices. This will use more battery power than without Bluetooth ON. The V12 has a standby mode it enters when connected to your phone so that it minimizes battery use. This allows the V12 to have such outstanding battery life as well as reducing the power required by the phone.
7.I am having trouble pairing a second phone, what can I do?
When Pairing a second mobile phone, make sure the first is off or out of range.
If you cannot connect to a previously paired and connected phone, go to the Bluetooth menu in the phone and select the V12 and Press Connect. Some phones may require this if it is the second device used.You do not have to repair the devices just manually connect. Some Nokia phones require you disconnect from the first phone using the phones Bluetooth menu before connecting with the second.
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