24en Troubleshooting
3.2 | AutoDome 700 / AutoDome 800 | |
| This section offers suggestions if a firmware upgrade fails in an AutoDome 700 or an | |
| AutoDome 800. | |
3.2.1 | Web Browser Issues | |
| The browser displayed video correctly before the upgrade, but is no longer streams after com- | |
| pleting the upgrade process. Do a manual refresh of the LivePage. If this does not work, check | |
| to ensure the following: | |
| – Microsoft® Internet Explorer® version | |
|
| You must use Internet Explorer version 7.0 or higher. |
| – Bosch MPEG ActiveX version | |
|
| Compare the Bosch MPEG ActiveX version number, displayed in the Internet Explorer |
|
| information bar, to the latest version available on the Bosch Security Systems Web site |
|
| (www.boschsecurity.us). |
| – | Java version |
|
| Microsoft Java is not longer supported. Install the latest Sun Java VM available on the V |
|
| the Bosch Security Systems Web site (www.boschsecurity.us). |
| – | DirectX version |
|
| The version of DirectX must be 9.0c or higher. Install the latest version available on the |
|
| Bosch Security Systems Web site (www.boschsecurity.us). |
3.2.2 | IP Firmware Upgrade Fails | |
| If an error message appears stating that the IP firmware upgrade has failed, navigate to the | |
| following special URL: | |
http://IP_AutoDome_IP_Address/upload.htm
Where IP_AutoDome_IP_Address is the IP address for your IP AutoDome.
The browser then displays the following window:
| Figure 3.2 IP Firmware Upgrade URL |
| Click Browse and navigate to the IP directory. Select the IP firmware file and click OK. Then |
| click Upload to attempt the IP firmware upload again. If the upgrade fails again, contact Bosch |
| technical support for assistance. |
3.3 | Upgrading Firmware with the CTFID |
| These suggestions are applicable if upgrading using the CTFID software with either a Bilinx or |
| a serial hardware connection. |
3.3.1 | CTFID does not Connect |
| Ensure that the latest version of CTFID has been installed from a CD or downloaded from the |
| Bosch web site (www.boschsecurity.us). |
F.01U.097.269 4.0 2012.02 | Firmware Update Manual | Bosch Security Systems, Inc. |
