TROUBLESHOOTING

Problem

POSSIBLE CAUSES

WHAT TO DO

 

 

 

The machine is ‘On’ but

 

Turn machine Off. Wait

ceases to operate

 

for 60 minutes and turn

 

 

machine back On.

 

 

If problem persists, call

 

 

Breville Customer Service

 

 

AUS 1300 139 798 and

 

 

NZ 0800 273 845.

 

 

 

Steam pouring out of

 

Turn machine Off. Wait

group head

 

for 60 minutes and turn

 

 

machine back On.

 

 

If problem persists, call

 

 

Breville Customer Service

 

 

AUS 1300 139 798 and

 

 

NZ 0800 273 845.

 

 

 

Espresso just drips from

Coffee is ground

Use slightly coarser grind.

the portafilter spouts

too finely.

 

 

 

 

 

Too much coffee in the

Lower dose of coffee using

 

filter basket.

the RAZORdosing tool.

 

 

 

 

The filter basket may be

Use the fine pin on the

 

blocked.

provided cleaning tool

 

 

to clear the outlet hole(s)

 

 

on the underside of the

 

 

filter basket. If it continues

 

 

to be blocked, dissolve a

 

 

cleaning tablet in hot water

 

 

and soak filter basket and

 

 

portafilter in the solution

 

 

for approx. 20 minutes.

 

 

Rinse thoroughly.

 

 

 

TROUBLESHOOTING

Problem

POSSIBLE CAUSES

WHAT TO DO

 

 

 

Espresso runs out too

The coffee is ground

Use slightly finer grind.

quickly

 

too coarse.

 

 

 

 

 

Not enough coffee in

Increase dose of coffee and

and/or

 

the filter basket.

use the RAZORdosing

 

 

 

tool to trim off excess

 

 

 

coffee after tamping.

Pressure gauge not

 

 

 

Coffee not tamped

Tamp between 15-20kgs

reaching 9 bar

 

firmly enough.

of pressure.

 

 

 

 

 

 

 

 

 

If the above suggestions

 

 

 

do not help, check the

 

 

 

machine. Place an EMPTY

 

 

 

Dual Wall filter basket

 

 

 

into the portafilter (either

 

 

 

1 CUP or 2 CUP). Press

 

 

 

the MANUAL button. If

 

 

 

the pressure gauge reads

 

 

 

over 5 bar the machine is

 

 

 

OK. Ensure correct dose

 

 

 

by using the RAZOR

 

 

 

dosing tool. If the dose

 

 

 

is correct, make the

 

 

 

grind finer.

 

 

 

If the pressure gauge

 

 

 

reads below 5 bar, contact

 

 

 

Breville Customer Service

 

 

 

Centre AUS 1300 139 798

 

 

 

NZ 0800 273 845.

 

 

 

 

Coffee not hot enough

Cups not preheated.

Rinse cups under hot water

 

 

 

outlet and place on cup

 

 

 

warming tray.

 

 

 

 

Milk not hot enough

Heat milk until base of

 

 

(if making a cappuccino

the jug becomes hot

 

 

or latte etc).

to touch.

 

 

 

 

38

 

39

 

 

 

Page 20
Image 20
Breville BES920 Machine is ‘On’ but, Ceases to operate, Steam pouring out, Espresso just drips from, Portafilter spouts

BES920 specifications

The Breville BES920 is an exceptional dual boiler espresso machine designed for the at-home coffee enthusiast. Combining professional-grade performance with user-friendly features, this machine allows users to achieve barista-level espresso, making it a popular choice among coffee aficionados.

One of the standout features of the BES920 is its dual boiler system. This technology allows for simultaneous extraction of espresso and frothing of milk, eliminating wait times usually experienced with single boiler machines. This means that users can create lattes and cappuccinos faster and more efficiently, without sacrificing quality.

The BES920 is equipped with precise temperature control, featuring digital temperature control (PID) technology. This ensures that the water temperature remains stable during the brewing process, which is crucial for extracting the best flavors from coffee. Being able to maintain an optimal temperature helps achieve a richer, more balanced espresso shot.

In addition to temperature control, the machine also boasts a pre-infusion function. This feature gently expands the coffee puck to prepare it for extraction, allowing for an even and uniform extraction of flavors. By applying low pressure at the beginning of the brewing process, the BES920 unlocks the rich essence of the coffee grounds, enhancing the overall taste profile.

Another notable aspect of the Breville BES920 is its vibrant LCD display, which provides clear feedback during the brewing process. Users can easily navigate the various settings, including brew temperature, shot volume, and pre-infusion time, allowing for customization tailored to personal taste preferences.

The BES920 also comes with high-quality materials and components. The stainless steel housing not only gives the machine a sleek, professional appearance but also ensures durability. Additionally, the machine features a professional-grade steam wand, allowing users to create microfoam milk for that café-quality finish on their beverages.

For ease of use, the BES920 includes an integrated grind size dial that helps in adjusting the grind settings according to the type of coffee being brewed. It also has a generous water reservoir, making it convenient for multiple coffee servings without constant refilling.

In summary, the Breville BES920 is a powerful and versatile espresso machine that stands out for its dual boiler setup, precise temperature control, pre-infusion feature, and user-friendly interface. It is designed to meet the demands of both experienced baristas and home-cooking enthusiasts, allowing anyone to savor exquisite coffee at home with professional flair. Whether whipping up a quick espresso shot or crafting a complex latte, the BES920 is ready to deliver exceptional results every time.