TROUBLESHOOTING

Problem

POSSIBLE CAUSES

WHAT TO DO

 

 

 

 

No crema

•

Coffee beans are stale.

Buy freshly roasted coffee

 

 

 

with a roasted-on date.

 

 

 

 

 

•

Using Single Wall

Ensure you use Dual Wall

 

 

Filter Baskets with

Filter Baskets with

 

 

pre-ground coffee.

pre-ground coffee.

 

 

 

 

Espresso runs out around

•

Portafilter not inserted in

Ensure portafilter is rotated

the edge of the portafilter

 

the group head correctly.

to the right until the handle

 

 

 

is past the centre and is

 

 

 

securely locked in place.

and/or

 

 

Rotating past the center

 

 

will not damage the

 

 

 

 

 

 

silicone seal.

Portafilter comes out of

 

 

 

•

There are coffee

Clean excess coffee from

the group head during an

 

grounds around the

the rim of the filter basket

extraction

 

 

filter basket rim.

to ensure a proper seal in

 

 

 

 

 

group head.

 

 

 

 

• Filter basket rim is

Always ensure filter basket

 

 

wet or underside of

and portafilter are dried

 

 

portafilter lugs are wet.

thoroughly before filling

 

 

Wet surfaces reduce the

with coffee, tamping and

 

 

friction required to hold

inserting into the group

 

 

the portafilter in place

head.

 

 

whilst under pressure

 

 

 

during an extraction.

 

 

 

 

 

• Too much coffee in the

Trim coffee dose using the

 

 

filter basket.

RAZOR™ dosing tool after

 

 

 

tamping.

 

 

 

 

Unable to set auto

•

Clock not set.

Set clock.

start time

 

 

 

 

 

 

 

E1, E2 or E3 error

•

An error that cannot

Contact Breville Customer

message on LCD screen

 

be reset by the user

Service Centre

 

 

has occurred.

AUS 1300 139 798

 

 

 

NZ 0800 273 845.

 

 

 

 

TROUBLESHOOTING

Problem

POSSIBLE CAUSES

WHAT TO DO

 

 

 

Coffee puck is sticking to

• This is normal and

 

the shower screen

happens occasionally.

 

 

The dry puck feature

 

 

creates a slight

 

 

vacuum on top of the

 

 

coffee puck which

 

 

will occasionally hold

 

 

the puck against the

 

 

shower screen instead

 

 

of leaving it in the filter

 

 

basket.

 

 

 

 

Pumps continue to

• Using de-mineralised

We recommend using cold,

operate / Steam is very

or distilled water which

filtered water. We do not

wet / Hot water outlet

is affecting how the

recommend using water

leaks

machine is designed to

with no/low mineral

 

function.

content such as de-

 

 

mineralised or distilled

 

 

water. If the problem

 

 

persists, contact Breville

 

 

Customer Service Centre

 

 

AUS 1300 139 798

 

 

NZ 0800 273 845.

 

 

 

40

 

41

 

 

 

Page 20 Page 22
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Image 21
Breville BES920 No crema, Espresso runs out around, Edge of the portafilter, Portafilter comes out, Group head during an
Page 20 Page 22

BES920 specifications

The Breville BES920 is an exceptional dual boiler espresso machine designed for the at-home coffee enthusiast. Combining professional-grade performance with user-friendly features, this machine allows users to achieve barista-level espresso, making it a popular choice among coffee aficionados.

One of the standout features of the BES920 is its dual boiler system. This technology allows for simultaneous extraction of espresso and frothing of milk, eliminating wait times usually experienced with single boiler machines. This means that users can create lattes and cappuccinos faster and more efficiently, without sacrificing quality.

The BES920 is equipped with precise temperature control, featuring digital temperature control (PID) technology. This ensures that the water temperature remains stable during the brewing process, which is crucial for extracting the best flavors from coffee. Being able to maintain an optimal temperature helps achieve a richer, more balanced espresso shot.

In addition to temperature control, the machine also boasts a pre-infusion function. This feature gently expands the coffee puck to prepare it for extraction, allowing for an even and uniform extraction of flavors. By applying low pressure at the beginning of the brewing process, the BES920 unlocks the rich essence of the coffee grounds, enhancing the overall taste profile.

Another notable aspect of the Breville BES920 is its vibrant LCD display, which provides clear feedback during the brewing process. Users can easily navigate the various settings, including brew temperature, shot volume, and pre-infusion time, allowing for customization tailored to personal taste preferences.

The BES920 also comes with high-quality materials and components. The stainless steel housing not only gives the machine a sleek, professional appearance but also ensures durability. Additionally, the machine features a professional-grade steam wand, allowing users to create microfoam milk for that café-quality finish on their beverages.

For ease of use, the BES920 includes an integrated grind size dial that helps in adjusting the grind settings according to the type of coffee being brewed. It also has a generous water reservoir, making it convenient for multiple coffee servings without constant refilling.

In summary, the Breville BES920 is a powerful and versatile espresso machine that stands out for its dual boiler setup, precise temperature control, pre-infusion feature, and user-friendly interface. It is designed to meet the demands of both experienced baristas and home-cooking enthusiasts, allowing anyone to savor exquisite coffee at home with professional flair. Whether whipping up a quick espresso shot or crafting a complex latte, the BES920 is ready to deliver exceptional results every time.
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