xviii Brocade Network Advisor Installation and Migration Guide
53-1003373-01

Other industry resources

For additional resource information, visit the Technical Committee T11 website. This website
provides interface standards for high-performance and mass storage applications for Fibre
Channel, storage management, and other applications:
http://www.t11.org
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association
website:
http://www.fibrechannel.org
Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. Management Application Serial Number
To obtain the Management application serial number, select Help > License. The License
dialog box displays.
2. General Information
•Switch model
•Switch operating system version
•Software name and software version, if applicable
•Error numbers and messages received
•supportSave command output
•Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
•Description of any troubleshooting steps already performed and the results
•Serial console and Telnet session logs
•syslog message logs
3. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below:
The serial number label is located as follows:
•Brocade 300, 4100, 4900, 5100, 5300, 7500, 7800, 7840, 8000, VA-40FC, and Brocade
Encryption Switch—On the switch ID pull-out tab located inside the chassis on the port side
on the left
•Brocade 5000—On the switch ID pull-out tab located on the bottom of the port side of the
switch
'"!&'
FT00X0054E9