Brother 2820, 7225n 11 - 2

Troubleshooting and routine maintenance

11 - 2

11

Data Remaining Pr int data is left in the mac hine’s

memory.

Re-start printing from your computer.

(MFC-7220 and MFC-7225N onl y)

Print data is left in the machine ’s

memory. The USB or Par allel cable was

unplugged while the computer was

sending the data to the machine.

Press Job Cancel. The machine will cancel the job

and clear it from the me mory.

Try to print again.

Disconnected The other person or othe r person’s fax

machine stopped the call.

Try to send or receive again.

Document Jam The do cument was not ins erted or fed

properly, or the document scanned from

the ADF was too long.

See Document jams on page 11-7.

See Using the automatic document feeder (ADF) on

page 1-7.

DR Mode in Use The machine is set to Distinctive Ring

mode. You can not change the Receive

Mode from Manual to ano ther mode.

Set Distinctive Ring to Off.

See Turning off the Dist inctive Ring on page A-2.

Drum Error The drum un it needs to be clean ed. See Cleaning th e drum unit on page 11-17.

Fail to Warm up The fuser unit is too cold. (For FAX-2820 and MFC-7220)

When you turn off the m achine’s power swi tch, its

memory will be cleared. (To check if faxes are in the

machine’s memory, see Checking if the machine has

faxes in its memory on page 11-6.) If there are faxes,

you need to save them before following the

suggestions below. (T o save the faxes, see

Forwarding faxes to another fax machine on page

11-6.) For MFC-7220 also see Transferring faxes to

your PC (MFC-7220 and MFC-7225N only) on page

11-6.

Then, turn off the machine’s po wer switch. Check the

machine’s environment. If it is in a location that is too

hot or too cold, try to cool or warm the ro om by turning

on the air conditioner or heater. Or, move the machine

to another location. Then, turn on the machi ne’s power

switch.

(For FAX-2920 and MFC-7225N)

Turn off the machine’s power swi tch, and check the

machine’s environment. If it is in a location that is too

hot or too cold, try to cool or warm the ro om by turning

on the air conditioner o r heater. Or, change the

location. Then, turn on the machine’s power switch.

(The machine can be di sconnected for up to 4 days

without losing faxes stored in the memory.)

Unit is too Hot The fuser unit is too hot.

ERROR MESSAGES

ERROR MESSAGE CAUSE ACTION

Contents

Main If you need to call Customer Service Brother numbers Register your product http://solutions.brother.com Frequently asked questions (FA Qs) For Customer Service Ordering accessories and supplies http://www.brothermall.com Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice Brother One Year Limited Warranty and Repl acement Service (USA only) Brother One Year Limited Warranty and Replacement Service (USA only) BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only) Safety precautions To use the machine safely CAUTION Quick Reference Guide Page Table of Contents 1 2 3 4 5 6 7 8 9 (MFC-7220 and MFC-7225N only) 10 11 A B G S I R Using this Guide Introduction Choosing a location How to access the complete Users Guide (MFC-7220 and MFC-7225N only) To view Documentation (For Windows) 1 2 3 1 2 3 4 How to find Scanning instructions Page 1 One-Touch Keys 2 Fax and telephone keys: 3Navigation keys: 4 Dial Pad Load document Using the automatic document feeder (ADF) 1 2 3 About paper Recommended paper Choosing acceptable paper Paper capacity of the paper trays How to load paper To load paper or other media in the paper tray 1 2 3 4 5 1 2 About fax machines Custom features Do you have Voice Mail on the phone line? Why should there be problems? How can you avoid possible problems? Fax tones and handshake ECM (Error Correction M ode) Initial setup Setting the Date and Time 1 2 Getting started Setting the Station ID 1 2 3 4 General Setup Setting the Mode Timer (FAX-2820 and FAX-2920 only) 1 2 Setting the Mode Timer (MFC-7220 and MFC-7225N only) 1 2 1 2 Setting the Paper Size 1 2 Setting the Ring Volume 1 2 Setting the Beeper Volume 1 2 Setting the Speaker Volume 1 2 Setting the Handset Volume 1 2 Choosing the Handset Volume (For Volume Amplify) Setting Volume Amplify 3 Turning on Automatic Daylight Savings Time 1 2 Toner Save 1 2 1 2 Setting the LCD Contrast 1 2 Security TX Lock (FAX-2820 and MFC-7220 only) 2 Changing the TX Lock password 4 5 Turning TX Lock on 2 Turning TX Lock off 1 2 Memory Security (FAX-292 0 and MFC-7225N only) 1 2 Changing the Memory Security password 2 4 5 1 2 Turning Memory Security off 1 2 Setting Lock 1 2 Page How to enter Fax mode How to dial Manual dialing One-Touch Dialing Setup Send Speed-Dialing Search Fax Redial How to Fax Faxing from the ADF 6 1 2 3 Basic sending Sending faxes using multiple settings 1 2 Contrast 1 3 4 Fax Resolution 1 2 3 Dual Access Real Time Transmission 1 2 3 Broadcasting 1 3 4 Checking job status 1 2 Canceling a fax in progr ess Canceling a scheduled j ob 1 2 Advanced sending Composing the electronic Cover Page Composing your own comments 1 2 3 5 6 Send a cover page for all faxes 1 2 3 1 3 4 5 Delayed Batch Transmission 1 2 3 Setting up Polled Transmit 1 3 4 5 4 - 1 Basic receiving operations Setup Receive To select or change your Receive Mode 1 2 Setting the Ring Delay 1 2 3 Setting the F/T Ring Time (Fax/Tel mode only) 1 2 3 Easy Receive 1 2 3 Printing a reduced incoming fax (Auto Reduction) 1 2 3 Receiving a fax at the end of a conversation 1 2 3 Advanced receiving Printing a fax from the memory 1 2 Setting the Print Density 1 1 2 3 4 Storing numbers for easy dialing Storing One-Touch numbers Quick-Dial numbers and dialing options 5 Storing Speed-Dial number s 1 2 3 4 5 Changing One-Touch / Speed-Dial numbers 1 2 3 4 5 6 Dialing options Access codes and credit card numbers Pause Tone or Pulse (For Canada only) 1 2 Remote Fax Options Programming your pager number 2 3 4 Setting Fax Storage 2 PC Fax Receive (MFC-7220 and MFC-7225N only) 3 Turning off Remote Fax Options 2 Changing Remote Fax Options (MFC-7220 and MFC-7225N only) Setting your Remote Access Code 1 2 Remote Retrieval Using your Remote Access Code 1 2 3 Remote commands Retrieving fax messages 1 2 3 4 5 Changing your Fax Forwarding number 1 2 3 4 5 6 Printing reports Setting the Journal Period 1 2 3 Printing reports How to print a report 1 2 Using the machine as a copier Enter Copy mode 3 Making a single copy Making copies Making multiple copies 1 Options key 3 Using the temporary Copy key Using the Options key Use the Options key to quickly set the following copy settings temporarily for the next copy. Enlarging or reducing the image copied 1 3 4 5 Quality 1 3 4 5 Sorting copies using the ADF 1 3 4 5 Contrast 1 3 4 5 Making N in 1 copies (Page Layout ) 1 3 6 4 5 Changing the default copy settings Quality 1 2 Adjusting contrast Out of Memory message Software and Network Features (MFC-7220 and MFC-7225N only) Important information Federal Communications Commission (FCC) Declaration of Confor mity (USA only) Important Important - about the interface cable Industry Canada Compli ance Statement (Canada only) Disconnect device LAN connection (MFC-7225N only) Laser safety FDA regulations CAUTION Internal laser radiation Max. Radiation Power 5 mW Wave Length 770 - 810 nm Laser Class Class 3B 1 2 3 4 5 6 7 D E F G Trademarks Troubleshooting and routine maintenance 11 - 2 11 - 3 11 - 4 11 - 5 Checking if the machine has faxes in its memory 1 2 Forwarding faxes to another fax machine 1 2 Transferring faxes to your PC (MFC-7220 and MFC-7225N only) 1 2 3 4 Document jams Document was not inserted or fed properly, or was too long 1 2 3 Paper jams Paper is jammed inside the machine 1 2 Page Page Page 11 - 11 If you are having difficulty with your machine 11 - 12 11 - 13 11 - 14 11 - 15 11 - 16 Improving the print quality 11 - 17 Cleaning the drum unit 11 - 18 Page Compatibility 1 2 Packing and shipping the machine 1 2 3 4 5 6 7 Routine maintenance Cleaning the outside of the machine 1 Page 2 4 5 6 Cleaning the corona wire 1 2 5 3 4 1 2 3 4 5 6 7 8 9 Replacing the drum unit (DR-350) 1 2 3 4 5 6 Machine Information Checking the Serial Numbers 1 2 Checking the Page Counte rs A Appendix A Setting up telephone services Distinctive Ring What does your telephone companys Distinctive Ring do? 1 2 3 4 Turning off the Distinctive Ring 1 2 Caller ID Viewing Caller ID List 3 4 Printing Caller ID List 1 2 Press Menu/Set. Advanced receiving Operation from extension telephones For Fax/Tel mode only Using a cordless external handset Changing the remote codes Connecting an external device to your machine Connecting an external telephone Connecting an external telephone answering devic e (TAD) Sequence Connections 1 2 5 3 4 Special line considerations Roll over phone lines Two-line phone system Converting telephone wall outlets Installing machine, externa l two-line TAD and two-line telephone 1 2 3 4 Multi-line connections (PBX) 1 2 Custom features on your phone line B Appendix B On-screen programming Menu table Memory storage Navigation keys .... B - 3 B - 4 B - 5 B - 6 B - 7 B - 8 B - 9 B - 10 Entering Text Inserting spaces Making corrections Repeating letters Special characters and symbols G Page Page Page S Product description General Specifications Page Print media Copy Fax Scanner (MFC-7220 and MFC-7225N only) Printer Interfaces Download the optional software from the Brother Web Site (FAX-2820 and FAX-2920 users only) http://solutions.brother.com Specifications S - 7 Computer requirements Consumable items Network (LAN) (MFC-7225N only) BRAdmin Professional is not supported in Mac OS. Optional External Wireless Print/Scan Server (NC-2200w) (MFC-7220 and MFC-7225N only) You can assign the Scan key to only one networked computer. Page I Index A B C E F G H J L M N O R S T V W R - 1 R C CCESS A ETRIEVAL R ETRIEVE A F C HANGE P AGING /FAX FORWARDING S , Changing Remote Access Code Enter a three-digit code using numbers Page Visit us on the World Wide Web http://www.brother.com