TROUBLESHOOTING
If the machine stops operating correctly, check the following possible problems before requesting service. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at “ http://solutions.brother.com ”. If the problem persists, contact your dealer or the nearest authorized service center.
Symptom | Possible cause | How to put it right | Page | |
| The main power switch is turned off. | Turn on the main power switch. | 7 | |
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The sewing | The | Move the | 14 | |
machine does | right. | left. | ||
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not work. |
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You have not used the foot controller | Use the foot controller properly. | 7 | ||
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| properly. | |||
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Fabric being |
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sewn with the |
| Lift up the fabric and cut the threads |
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machine | Thread is tangled below the needle plate. | 45 | ||
below it, and clean the race. | ||||
cannot be |
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removed. |
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| The needle is incorrectly installed. | Correctly install the needle. | 7 | |
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| The needle clamp screw is loose. | Use the oval screwdriver to firmly | 8 | |
| tighten the screw. | |||
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| The needle is bent or blunt. | Replace the needle. | 7 | |
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| The upper thread was not threaded | Correct the upper threading. | 17 | |
| correctly. | |||
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| You have not used the right combination of | Choose a thread and needle that are | 22 | |
| fabric, thread and needle. | appropriate for the type of fabric. | ||
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| The presser foot you are using is not | Attach the presser foot that is correct |
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| appropriate for the type of stitch that you | for the type of stitch that you want to | – | |
The needle | want to sew. | sew. |
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breaks. | The upper thread tension is too tight. | Loosen the upper thread tension. | 27 | |
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| You are pulling the fabric too much. | Lightly guide the fabric. | – | |
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| You have not fitted the spool properly. | Fit the spool properly. | 18, 25 | |
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| The area around the hole in the needle | Replace the needle plate. |
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| Contact your retailer or the nearest | – | ||
| plate or the presser foot is scratched. | |||
| authorized service center. |
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| Replace the bobbin case. |
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| The bobbin case is scratched. | Contact your retailer or the nearest | – | |
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| authorized service center. |
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| You have not used a bobbin that has been | Use a bobbin that has been designed | 13 | |
| designed for this machine. | for this machine. | ||
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| You have not threaded the upper thread |
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| properly. (For example, you have not fitted | Correct the upper threading. | 17 | |
| the spool properly, or the thread has come | |||
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The upper | out of the guide above the needle.) |
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thread | There are knots or tangles in the thread. | Remove any knots or tangles. | – | |
breaks. |
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The needle is not appropriate for the thread | Choose a needle that is appropriate for | 22 | ||
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| you are using. | the type of stitch. | ||
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| The | Loosen the upper thread tension. | 27 | |
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