20
4
Troubleshooting 4
IMPORTANT
For technical help, you must call the country where you bought the cordless handset. Calls
must be made from within that country.
If you think there is a problem with your cordless handset, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you ne ed additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at
http://solutions.brother.com.
If you are having difficulty wit h your cordless handset 4
Troubleshooting and Routine Maintenance 4
Difficulties Suggestions
The cordless handset does not
operate.
Check that the battery is charged properly. (See Charging the
battery onpage 22.)
Dialing or receiving doe s not work. Check that the phone lin e connection of th e machine (base uni t).
Check that the machine (base unit) is plug ged in and the On/Off key on the
machine (base unit) is on.
Check that the battery is charged properly. (See Charging the
battery onpage 22.)
Come closer to the machine (base unit). The c ordless handse t may be too far from
the machine (base unit).
Bad phone line connectio n Check that there are no electronic devices between the machine (base unit) and
the cordless handset.
Come closer to the machine (base unit). The c ordless handse t may be too far from
the machine (base unit).
During the conversation, try to adjust the angle of the antenna to improve
reception.
Move away from walls.
Try to change the Echo Control setting. (See Echo Controlonpage 19.)
The battery does not charge. Check that the battery is installed properly in the cordless handset. (See
Replacing the batteryonpage 23.)
Check that the cordless handset is placed properly in the cradle and LED turns
green. (See Charging the batteryon page 22.)
Clean the charger contacts for both cordless handset and the cradle. (See
Cleaningon page 22.)
The battery performanc e is still
poor after recharging.
It is time to replace the battery. ( See Replacing the b attery on page 23.)