Troubleshooting and Routine Maintenance
21
4
Error messages 4

As with any sophisticated office product, errors may occur. If this happens, your cordless handset

identifies the error and shows an error message. The most comm on error messages are shown

below.

You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers

latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

The cordless handset beep s during
a call.
Come closer to the machin e (base unit). T he cordless hand set may be too fa r from
the machine (base unit).
Your battery may be low. If you wa nt to continue the call, tran sfer the call to the
machine (base unit) and use the Spea ker Phone key to answer . (See
Transferring a call at the end of a conversationon page 12.) And then , charge the
battery. (See Charging the batteryon page 22.)
You cannot m ake an internal ca ll. The cordless handset or the machine you want to c all to may b e on an internal call
or an outside call. Wait until t he line is free.
You cannot register th e optional
cordless handset.
Check that both the cordless handset and the machine (base unit) are in standby
mode.
Error Message Cause Action
Base Unit in
use
The machine (base unit) is being
used for intercom calling.
Wait until the line is free.
The machine (base unit) is being
set up for cordless handset
registration.
Wait until the registration is finished.
The machine (base unit) is being
used for Message Center functions
such as OGM recording or ICM
playing.
Wait until machine (base unit) is back in standby
mode.
Cannot
register
handset
You failed to register the cordless
handset.
Try to register the cordless handset again. (See
Registering additional cordless
handsetson page 3.)
Line in use Another person is on the phone line
using the machine’s (base unit)
speaker phone or another cordless
handset.
Wait until the line is free.
The machine (base unit) is
receiving faxes.
Wait until the line is free.
<Low battery>
Put handset
on cradle
The battery of the cordless handset
is low.
Charge the battery. (See Charging the
battery on page 22.)
Difficulties Suggestions