Troubleshooting and Routine Maintenance

 

Printing (continued)

 

 

 

 

 

 

 

Difficulty

Suggestions

 

 

Cannot perform ‘2 in 1 ’ or ‘4 in 1 ’

Check that the paper size setting in the application and in the printer driver are the

 

 

printing.

same.

 

 

 

 

 

 

Print speed is too slow.

Try changing the printer driver setting. The highest resolution needs longer data

 

 

 

processing, sending and printing time. Try the other quality settings in the printer

 

 

 

driver Advanced tab. Also, click the Color Settings, and make sure you uncheck

 

 

 

Colour Enhancement.

 

 

 

 

 

 

 

Set the borderless feature off. Borderless printing is slower than normal printing.

 

 

 

(See Printing for Windows® or Printing and Faxing for Macintosh® in the Software

 

 

 

User's Guide on the CD-ROM.)

 

 

 

 

 

 

Photo paper does not feed

When you print on Brother photo paper, make sure you always load one additional

 

 

properly.

sheet of photo paper first before loading the paper you want to print on.

 

 

 

 

 

 

 

Clean the paper pick-up roller. (See Cleaning the paper pick-up roller on page 73.)

 

 

 

 

 

 

Colour Enhancement is not

If the image data is not full colour in your application (such as 256 colour), Colour

 

 

working correctly.

Enhancement will not work. Use at least 24 bit colour data with the Colour

 

 

 

Enhancement feature.

 

 

 

 

 

 

Machine feeds multiple pages

Make sure the paper is loaded correctly in the paper tray. (See Loading paper and

 

 

 

other print media on page 8.)

 

 

 

 

 

 

 

Check that more than two types of paper are not loaded in the paper tray at any

 

 

 

one time.

 

 

 

 

 

 

There is a paper jam.

See Printer jam or paper jam on page 67. Make sure the paper length guide is

 

 

 

adjusted to the paper size. Do not extend the paper tray when you load A5 or

 

 

 

smaller size paper.

 

 

 

 

 

 

Printed pages are not stacked

Make sure you are using the paper support flap. (See Loading paper and other

 

B

neatly.

print media on page 8.)

 

Machine does not print from Adobe

Try to reduce the print resolution. (See Printing for Windows® or Printing and

 

 

Illustrator.

Faxing for Macintosh® in the Software User's Guide on the CD-ROM.)

 

 

Copying Difficulties

 

 

 

 

 

 

 

Difficulty

Suggestions

 

 

Vertical streaks appear on copies

If you see vertical streaks on copies, clean the scanner. (See Cleaning the

 

 

 

scanner on page 72.)

 

 

 

 

 

 

Poor copy results when using the

Try using the scanner glass. (See Using the scanner glass on page 18)

 

 

ADF (DCP-185C only)

 

 

 

 

 

 

 

Vertical black line appears in

Black vertical lines on copies are typically caused by dirt or correction fluid on the

 

 

copies (DCP-185C only)

glass strip. Clean the glass strip. (See Cleaning the scanner on page 72)

 

 

 

 

 

 

Fit to Page does not work properly.

Make sure your source document is not skewed. Reposition the document and try

 

 

 

again.

 

 

 

 

 

 

Scanning Difficulties

 

 

 

 

 

 

 

Difficulty

Suggestions

 

 

TWAIN/WIA errors appear when

Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In

 

 

starting to scan.

PaperPort™ 11SE with OCR, click File, Scan or Get Photo and click Select to

 

 

 

choose the Brother TWAIN/WIA driver.

 

 

 

 

 

 

Poor scanning results when using

Try using the scanner glass. (See Using the scanner glass on page 18)

 

 

the ADF. (DCP-185C only)

 

 

 

 

 

 

 

OCR does not work.

Try increasing the scanner resolution.

 

 

 

 

 

 

 

61