Pull the paper tray completely out of the machine.
Cleaning the paper pick-up roller

a

b Unplug the machine from the electrical socket and open the Jam Clear Cover

(1) at the back of the machine.

1

c Clean the Paper Pick-up Roller (1) with isopropyl alcohol on a cotton swab.

1

d Close the Jam Clear Cover.

Make sure the cover is closed correctly.

e Put the paper tray firmly back in the machine.

f Re-connect the power cord.

Troubleshooting and Routine Maintenance

Cleaning the print head

To maintain print quality, the machine will automatically clean the print head when needed. You can start the cleaning process manually if there is a print quality problem.

Clean the print head and ink cartridges if you get a horizontal line or blank text in the text or graphics on your printed pages. You can clean Black only, three colours at a time (Cyan/Yellow/Magenta), or all four colours at once.

Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.

CAUTION

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

a Press Ink Management.

 

b Press a or b to choose Cleaning.

B

Press OK.

 

c Press a or b to choose Black, Color or All.

Press OK.

The machine cleans the print head. When cleaning is finished, the machine will go back to standby mode automatically.

Note

If you clean the print head at least five times and the print has not improved, try installing a new Genuine Brother Brand Replacement cartridge for each problem colour. Try cleaning the print head again up to five more times. If the print has not improved call your Brother dealer.

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