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B
Troubleshooting B
IMPORTANTFor technical help, you must call the country where you bought the machine. Calls must be made from within that country.
If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visi t us at http://solutions.brother.com.
If you are having difficulty wi th your machine B

Troubleshooting and Routine

Maintenance B
Printing
Difficulty Suggestions
No printout Check t he interface ca ble on both the mac hine and your c omputer. (See t he Quick
Setup Guide.)
Check that the machine is plugged in and that the On/Off key is on.
One or more ink cartridges are empty. (See Replacing the ink
cartridges on page 72.)
Check to see if the LCD is showing an error message. (See Error
messageson page 67.)
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click Start and then Printers and Faxes.
Right-click and choose Bro ther DCP-XXXX (where XXXX is your model name),
and make sure that Us e Printer Offline is unchecked.
Poor print quality Check the print quality. (See Checking the print qualityon page 77.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you ar e using. (See
Printing for Windows® or Printing and Faxing for Macintosh® in the Software
User's Guide on the CD -ROM.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Cartridges
stay usable for up to two years if kept in their original packaging.)
The ink cartridge was in your machine over six months.
The ink cartridge may not have been stored properly before use.
Try using the recomme nded types of paper . (See Acceptable paper and other
mediaon page 12.)
The recommended environment for your machine is between 68° F to 91° F
(20° C to 33° C).