64
White horizontal lines appear in text
or graphics.
Clean the print head. (See Cleaning the print headon page 76.)
Try using the recommen ded types of paper . (See Acceptable paper and other
media on page 12.)
If you want to print on Photo 4" ×6" or Photo L 3.5"×5" paper, make sure you use
the photo bypass tray. (See Loading photo paperon page 20.)
The machine prints blank pages. Clean the print head. (See Cleaning the print headon page 76.)
Characters and lines are stacked. Check the printing alignment. (See Checking the print alignment on page 7 8.)
Printed text or i mages are skew ed. Make sure the paper is loaded pro perly in the paper tra y and the paper side gu ide
is adjusted correctly. (See Loading paper and other mediaon page 16.)
Make sure the Jam Clear Cover is set properly.
Smudged stain at the top c enter of
the printed page.
Make sure the paper is not too thick or curled. (See Acceptable paper and other
media on page 12.)
Printing appears dirty or ink seems
to run.
Make sure you are usin g the proper types of paper. (See Acceptable paper and
other mediaon page 12.) Don't handle the paper until the ink is dry.
Stains appear on the r everse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer
platen onpage 75.)
Make sure you are usin g the paper suppor t flap. (See Loading paper and other
media on page 16.)
There are some dense lines. Check Reverse Order in the Basic tab of the prin ter driver.
The printouts are wrinkled. In the printer driver Basic tab, click Settings, and uncheck Bi-Directional
Printing.
Cannot perform ‘2 in 1 or 4 in 1’
printing.
Check that the paper size settin g in the application and in the printer driver are the
same.
Print speed is too slow. Try changin g the printer driver s etting. The highes t resolution needs lo nger data
processing, sending an d printing time. Tr y the other quality s ettings in the printe r
driver Basic tab. Also, click the Settin gs tab, and make sure you uncheck the
Color Enhancement (True2Life®).
Turn the borderless feat ure off. Borderles s printing is slower than normal printi ng.
(See Printing for Windows® or Printing and Faxing for Macintosh® i n the Software
User's Guide on the CD-ROM.)
True2Life® is not working properly. If the image data is not full color in your application (such as 256 color), True2Life®
will not work. Use at least 24 b it color data with the Tr ue2Life® feature.
Machine feeds mult iple pages. Make sure the paper is loade d properly in the pape r tray. (See Loadin g paper and
other mediaon page 16.)
Check that more than two types of paper are not loaded in the paper tray at any
one time.
Printed pages are not stacked
neatly.
Make sure you are usin g the paper suppor t flap. (See Loading paper and other
media on page 16.)
Printed pages double feed and
cause a paper jam.
Make sure you pull out the paper support until it clicks and unfold the paper
support flap.
Machine does not print from Paint
Brush.
Try setting the Display setting to ‘256 colors.’
Machine does not print from Adobe
Illustrator. Try to reduce the print resolution. (See Printing for Windows® or Printing and
Faxing for Macintosh® in the Software User's Guide on the CD-ROM.)
Printing (Continued)Difficulty Suggestions