Brother DCP-7010L, DCP-7025 6 - 9

Troubleshooting and routine maintenance

6 - 9

6

Scanning Difficulties

TWAIN errors appear while

scanning.

Make sure the Brother TWAIN driver is selected as the primary source. In

PaperPort®, click Scan in the File menu and select the Brother TWAIN driver.

Software Difficulties

Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

and reinstall the software.

Cannot perform ‘2 in 1 or 4 in 1’

printing.

Check that the paper size setting in the application and in the printer driver are the

same.

Cannot print when using Adobe

Illustrator.

Try to reduce the prin t resolution. (See Advanced tab in the Software User’s Guide

on the CD-ROM.)

When using ATM fonts, some

characters are missing o r some

characters are printed in their

place.

If you are using Windows® 98/98SE/Me, select ‘Printer Settings’ from the ‘Start’

menu. Select the prope rties of the ‘Brot her DCP-7010 or DC P-7025’. Click ‘ Spool

Setting’ on the ‘Details’ t ab. Select ‘RAW’ from ‘Spool Data Format’.

‘Unable to write to LPT1’ or ‘L PT1

already in use’ Error Message

appears.

1. Make sure the machine is on (plugged into the electrical socket and the power

switch turned on) and that it is connected directly to the computer using the

IEEE-1284 bi-directional parallel cable. The ca ble must not go through anothe r

peripheral device (such a s a Zip Drive, Ex ternal CD-ROM Dr ive, or Switch b ox).

2. Make sure the machine is not displaying an error message on the LCD Display.

3. Make sure no other device drivers, which also communicate through the

parallel port, are running automatically when you boot up the computer (such

as, drivers for Zip Dri ves, External CD-R OM Drive, etc.) Su ggested areas to

check: (Load=, Run=command lines in the win.ini file or the Setup Group)

4. Check with your comp uter manufact urer to confirm that the com puter’s parall el

port settings in the BIOS are set to support a bi-directional machine; i.e.

(Parallel Port Mode – EC P)

‘MFC is Busy’ Error Message

appears.

DIFFICULTY SUGGESTIONS

Contents

Main If you need to call Customer Service Compilation and Publication Notice Page Safety precautions To use the machine safely Page Table of Contents 1 2 3 4 5 6 A I S Using this Guide Introduction Choosing a location Control panel overview Load document Using the automatic document feeder (ADF) (DCP-7025 only) 1 2 3 1 2 3 About paper Recommended Paper Choosing acceptable pa per Paper capacity of the paper trays How to load paper To load paper or other media in the paper tray 1 2 3 4 5 1 2 Initial Setup Setting the Paper Type 1 Getting started 2 Setting the Beeper Volume 1 2 5 3 Toner Save 1 2 3 4 Sleep Time 1 2 3 4 5 1 2 3 Printing the User Settings List 1 2 Using the machine as a copier Making a single copy 2 Making copies Using the Temporary Copy keys Enlarging or reducing the image copied 2 3 Adjusting contrast 2 3 Changing the temporary copy settings Use the Options key to quickly set the following copy settings temporarily for the next copy. Quality 2 3 5 Sorting copies using the ADF (DCP-7025 only) 2 3 4 Making N in 1 copies (Page Layout ) 2 3 4 6 7 8 Making a poster (Page Layout) 2 Changing the default copy settings Quality 1 2 3 Out of Memory message Software Features IEC 60825-1 Specification Laser Diode Disconnect device Wiring information Important Important information WARNING 5 Radio interference (220-240V Model Only) 1 2 Important safety instructions 1 2 3 4 A B C D E Troubleshooting and routine maintenance 6 - 2 Page Paper jams Paper is jammed inside the machine 1 2 3 4 5 Page Page Page 6 - 8 If you are having difficulty with your machine 6 - 9 6 - 10 6 - 11 Improving the print quality This section provides information on the following topics: 6 - 12 Cleaning the drum unit 6 - 13 6 - 14 Packing and shipping the machine 9 0 Routine maintenance Cleaning the outside of the machine 1 2 3 4 5 Cleaning the scanner glas s 1 2 3 Page Replacing the toner cartridge (TN-2000) How to replace the toner cartridge 1 2 3 Page Replacing the drum un it (DR-2000) 1 2 3 4 5 6 Machine Information Checking the Serial Number 3 1 2 A On-screen programming Menu table Menu Mode Appendix Page The factory settings are shown in Bold. A - 3 Appendix The factory settings are shown in Bold. A - 4 S Product description General Specifications Print media For transparency or label, we recommend removing printed pages fr om the output paper tray For more details, see About paper on page 1-6. immediately after they exit the machine t o avoid smudging. Copy Scanner Mac OS X scanning is supported in Mac OS X 10.2.4 or greater. Printer Interfaces (Cables are not included.) S - 5 Computer requirements Up to 12,000 pages Consumable items Toner life expectancy will vary depending upon t he type of average print job. the Brother Utility.) I Index C D E T U V