Troubleshooting and Routine Maintenance
63
Characters and lines are stacked. Check the printing alignment. (See Checking the printing alignment onpage 76.)
Printed text or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide
is adjusted correctly. (See Loading paper and other media onpage 16.)
Make sure the Jam Clear Cover is set properly.
Smudged stain at the top center of
the printed page.
Make sure the paper is not too thick or curled. (See Acceptable paper and other
media onpage 12.)
Printing appears dirty or ink seems
to run.
Make sure you are using the recom mended types of paper. (See Acceptable
paper and other media o n page 12.) Don't ha ndle the paper unti l the ink is dry.
Stains appear on the rev erse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer
platen on page74.)
Make sure you are using the paper support flap. (See Loading paper and other
media onpage 16.)
The machine prints dense lines on
the page.
Check ReverseOrder i n the Basic tab of the printe r driver.
The printouts are wrinkled. In the printer driver Basic tab, click Settings, and uncheck Bi-Directional
Printing.
Cannot perform ‘2 in 1 or 4 in 1’
printing.
Check that the paper size settin g in the application an d in the printer driver ar e the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Basic tab. Also, click the Settings, and make sure you uncheck Colour
Enhancement.
Set the borderless feature off. Bo rderless printing is slowe r than normal printing.
(See Printing for Windows® or Printing and Faxing for Macintosh® in the Software
User's Guide on the CD -ROM.)
Colour Enhancement is not
working properly.
If the image data is not full colou r in your application (such as 256 colour), Colour
Enhancement will not work. Use a t least 24 bit colour data w ith the Colour
Enhancement feature.
Machine feeds multiple pages. Make sure the paper is loaded properly in the paper tray. (See Loading paper and
other media on page 16.)
Check that more than two types of paper are not loaded in the paper tray at any
one time.
Printed pages are not stacked
neatly.
Make sure you are using the paper support flap. (See Loading paper and other
media onpage 16.)
Printed pages double-feed and
cause a paper jam.
Make sure you pull out the paper supp ort until it clicks.
Machine does not print from Paint
Brush.
Try setting the Display setting to ‘256 colours.’
Machine does not print from Adobe
Illustrator.
Try to reduce the print resolution. (See Printing for Windows® or Printing and
Faxing for Macintosh® in the Softwa re User's Guide on the CD-R OM.)
Printing (Continued)Difficulty Suggestions