A Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If an error occurs, your machine will display an error message. The most common error messages are shown below.

You can correct most errors yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Error Message

Cause

Action

A

(For MFC-J2510/J4510DW)

The machine is not connected to a

Verify that the network connection

 

Network connection failed.

network.

is good.

 

 

If the Web button was pressed

 

Verify that the network

 

 

connection is good.

 

soon after the machine was turned

 

(For DCP-J4110DW,

 

on, the network connection may

 

 

not have been established yet.

 

MFC-J4410DW/J4610DW)

 

 

 

Wait and try again.

 

Network connection failed.

 

 

 

 

 

Verify that the network

 

 

 

connection is good.

 

 

 

(For MFC-J2510/J4510DW)

Network or server settings are

Confirm that network settings are

 

Connection failed to server.

incorrect.

correct, or wait and try again later.

 

 

If the Web button was pressed

 

Check network settings.

There is a problem with the network or

 

(For DCP-J4110DW,

server.

soon after the machine was turned

 

 

on, the network connection may

 

MFC-J4410DW/J4610DW)

 

 

 

not have been established yet.

 

Connection failed to server.

 

 

 

Wait and try again.

 

Check network settings.

 

 

 

(For MFC-J2510/J4510DW)

Date and time settings are incorrect.

Set the date and time correctly. Note

 

Connection failed to server.

 

that if the machine’s power cord is

 

 

disconnected, the date and time

 

Wrong Date&Time.

 

 

 

settings may be incorrect.

 

(For DCP-J4110DW,

 

 

 

 

 

MFC-J4410DW/J4610DW)

 

 

 

Connection failed to server.

 

 

 

Wrong Date&Time.

 

 

 

(For MFC-J2510/J4510DW)

The machine’s authentication

Apply for Brother Web Connect

 

Authentication is invalid.

information (needed to access the

access again to receive a new

 

service) has expired or is invalid.

temporary ID, and then use the new

 

Reissue temporary ID, and

 

 

ID to register the account to the

 

register account again.

 

 

 

machine (see How to apply for

 

(For DCP-J4110DW,

 

 

 

Brother Web Connect access

 

MFC-J4410DW/J4610DW)

 

on page 6 and How to register and

 

Authentication is invalid.

 

delete accounts on the machine

 

Reissue temporary ID, and

 

on page 8).

 

register account again.

 

 

 

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