
A Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If an error occurs, your machine will display an error message. The most common error messages are shown below.
You can correct most errors yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Error Message | Cause | Action | A |
(For | The machine is not connected to a | Verify that the network connection |
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Network connection failed. | network. | is good. |
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| If the Web button was pressed |
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Verify that the network |
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connection is good. |
| soon after the machine was turned |
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(For |
| on, the network connection may |
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| not have been established yet. |
| |
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| Wait and try again. |
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Network connection failed. |
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Verify that the network |
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connection is good. |
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(For | Network or server settings are | Confirm that network settings are |
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Connection failed to server. | incorrect. | correct, or wait and try again later. |
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| If the Web button was pressed |
| |
Check network settings. | There is a problem with the network or |
| |
(For | server. | soon after the machine was turned |
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| on, the network connection may |
| |
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| ||
| not have been established yet. |
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Connection failed to server. |
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| |
| Wait and try again. |
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Check network settings. |
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(For | Date and time settings are incorrect. | Set the date and time correctly. Note |
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Connection failed to server. |
| that if the machine’s power cord is |
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| disconnected, the date and time |
| |
Wrong Date&Time. |
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| settings may be incorrect. |
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(For |
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Connection failed to server. |
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Wrong Date&Time. |
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(For | The machine’s authentication | Apply for Brother Web Connect |
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Authentication is invalid. | information (needed to access the | access again to receive a new |
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service) has expired or is invalid. | temporary ID, and then use the new |
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Reissue temporary ID, and |
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| ID to register the account to the |
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register account again. |
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| machine (see How to apply for |
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(For |
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Authentication is invalid. |
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Reissue temporary ID, and |
| on page 8). |
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register account again. |
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