Chapter 11
11 - 13
Printer Difficulties
The machine does not pr int. Please make sure:
• The machine is pl ugged in and the pow er switch turned On . (See the Quick
Setup Guide.)
—OR—
• The toner cartridge and drum unit are installed properly. (See Replacing the
drum unit (DR-350) on page 11-27.)
—OR—
• The interface cabl e is securely conn ected between th e machine and com puter.
(See the Quick Setup Guid e.)
—OR—
• The correct printer driver has been installed and selected.
—OR—
• Check to see if th e LCD is showing an error message. (S ee Error messages on
page 11-1.)
—OR—
• The machine is on line. Click Start and then Printers and Faxes. Right-cli ck
‘Brother MFC-XXXX,’ (where XXXX is your model name). Make sure that “Use
Printer Offline” is unchecked .
The machine prints une xpectedly
or it prints garbage.
(For FAX-2820 and MFC -7220)
When you turn off the machine's power switch its memory will be cleared. To
check whether the machine has faxes in its memory see Checking if the machine
has faxes in its memory on page 11-6. If there are faxes yo u need to save them
before following the suggestions below (See Forwarding faxes to another fax
machine on page 11-6 or Transferring faxes to your PC (MFC-7220 and
MFC-7225N only) on page 11-6).
Turn off the machine' s power switch and then turn it on again. If t he error messa ge
continues, leave the machine for severa l minutes and try it again.
Check the settings in your ap plication software to make sure it is set up to work
with your machine.
(For FAX-2920 and MFC -7225N)
Turn off the machine' s power switch and then turn it on again. If t he error messa ge
continues leave the machine for several minutes and then try it again. (The
machine can be turned off for up to 4 days without losing fax es stored in the
memory.)
Check the settings in your ap plication software to make sure it is set up to work
with your machine.
The machine prints firs t couple of
pages correctly, then some pages
have text missing.
Your computer is not recognizing the machine’s input buffer full signal. Please
make sure you connect the machine’s cable correctly. (See the Quick Setup
Guide.)
The machine cannot prin t full pages
of a document.
Out of Memory message occurs.
Reduce the printing re solution. (See Ad vanced tab in Software User’s Guide on
the CD-ROM.)
Reduce the complexity of your document and try again. Reduce the graphic quality
or the number of font sizes within your application software.
My headers or footers appear whe n
I view my document on th e screen
but do not appear when I print
them.
Your machine can print 62 line s per page. The top two lin es and bottom two lines
are a restricted area that will not accept print. Adjust the top and bottom margins
in your document to allow for this.
DIFFICULTY SUGGESTIONS