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Brother FAX2820, FAX2920 Troubleshooting and routine maintenance

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Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If this happens, your machin e identifies

the problem and displays an error message. The most common error messages are shown below.

You can correct most problems by yourself. If you need more help, the Brother Solutions Center

offers latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Troubleshooting and routine maintenance

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made

from within that country.

ERROR MESSAGES

ERROR MESSAGE CAUSE AC TION

Back Cover Open The back cover is not completely

closed.

Close the back cover of the machine.

Change Drum Soon The drum unit is near the end of its life Use the drum unit until you have a print quality

problem; then replace the drum unit with a new one.

See Replacing the drum unit (DR-350) on page 11-27.

Comm.Error Poor phone line quality caused a

communication error.

Send the fax again or connect the machine to another

telephone line. If the problem continues, call the

telephone company and ask them to check yo ur phone

line.

Connection Fail You tried to poll a fax machine that is

not in Polled Waiting mode.

Check the other fax ma chine’s polling se tup.

Cooling Down

Wait for a while

The temperature of the drum unit or

toner cartridge is too hot. The m achine

will pause its current pr int job and go

into cooling down mode. During the

cooling down mode, you will hear the

cooling fan running while the display on

the machine shows Cooling Down,

and Wait for a while.

You must wait 20 minutes for i t to cool.

Cover is Open The front cover is not completely

closed.

Close the front cove r of the machine.

Contents

Main If you need to call Customer Service Brother numbers Register your product http://solutions.brother.com Frequently asked questions (FA Qs) For Customer Service Ordering accessories and supplies http://www.brothermall.com Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice Brother One Year Limited Warranty and Repl acement Service (USA only) Brother One Year Limited Warranty and Replacement Service (USA only) BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only) Safety precautions To use the machine safely Page Quick Reference Guide Page Table of Contents 1 2 3 4 5 6 7 8 9 (MFC-7220 and MFC-7225N only) 10 11 A B G S I R Using this Guide Introduction Choosing a location How to access the complete Users Guide (MFC-7220 and MFC-7225N only) To view Documentation (For Windows) 1 2 3 1 2 3 4 How to find Scanning instructions Page 1 One-Touch Keys 2 Fax and telephone keys: 3Navigation keys: 4 Dial Pad Load document Using the automatic document feeder (ADF) 1 2 3 About paper Recommended paper Choosing acceptable paper Paper capacity of the paper trays How to load paper To load paper or other media in the paper tray 1 2 3 4 5 1 2 About fax machines Custom features Do you have Voice Mail on the phone line? Why should there be problems? How can you avoid possible problems? Fax tones and handshake ECM (Error Correction M ode) Initial setup Setting the Date and Time 1 2 Getting started Setting the Station ID 1 2 3 4 General Setup Setting the Mode Timer (FAX-2820 and FAX-2920 only) 1 2 Setting the Mode Timer (MFC-7220 and MFC-7225N only) 1 2 1 2 Setting the Paper Size 1 2 Setting the Ring Volume 1 2 Setting the Beeper Volume 1 2 Setting the Speaker Volume 1 2 Setting the Handset Volume 1 2 Choosing the Handset Volume (For Volume Amplify) Setting Volume Amplify 3 Turning on Automatic Daylight Savings Time 1 2 Toner Save 1 2 1 2 Setting the LCD Contrast 1 2 Security TX Lock (FAX-2820 and MFC-7220 only) 2 Changing the TX Lock password 4 5 Turning TX Lock on 2 Turning TX Lock off 1 2 Memory Security (FAX-292 0 and MFC-7225N only) 1 2 Changing the Memory Security password 2 4 5 1 2 Turning Memory Security off 1 2 Setting Lock 1 2 Page How to enter Fax mode How to dial Manual dialing One-Touch Dialing Setup Send Speed-Dialing Search Fax Redial How to Fax Faxing from the ADF 6 1 2 3 Basic sending Sending faxes using multiple settings 1 2 Contrast 1 3 4 Fax Resolution 1 2 3 Dual Access Real Time Transmission 1 2 3 Broadcasting 1 3 4 Checking job status 1 2 Canceling a fax in progr ess Canceling a scheduled j ob 1 2 Advanced sending Composing the electronic Cover Page Composing your own comments 1 2 3 5 6 Send a cover page for all faxes 1 2 3 1 3 4 5 Delayed Batch Transmission 1 2 3 Setting up Polled Transmit 1 3 4 5 4 - 1 Basic receiving operations Setup Receive To select or change your Receive Mode 1 2 Setting the Ring Delay 1 2 3 Setting the F/T Ring Time (Fax/Tel mode only) 1 2 3 Easy Receive 1 2 3 Printing a reduced incoming fax (Auto Reduction) 1 2 3 Receiving a fax at the end of a conversation 1 2 3 Advanced receiving Printing a fax from the memory 1 2 Setting the Print Density 1 1 2 3 4 Storing numbers for easy dialing Storing One-Touch numbers Quick-Dial numbers and dialing options 5 Storing Speed-Dial number s 1 2 3 4 5 Changing One-Touch / Speed-Dial numbers 1 2 3 4 5 6 Dialing options Access codes and credit card numbers Pause Tone or Pulse (For Canada only) 1 2 Remote Fax Options Programming your pager number 2 3 4 Setting Fax Storage 2 PC Fax Receive (MFC-7220 and MFC-7225N only) 3 Turning off Remote Fax Options 2 Changing Remote Fax Options (MFC-7220 and MFC-7225N only) Setting your Remote Access Code 1 2 Remote Retrieval Using your Remote Access Code 1 2 3 Remote commands Retrieving fax messages 1 2 3 4 5 Changing your Fax Forwarding number 1 2 3 4 5 6 Printing reports Setting the Journal Period 1 2 3 Printing reports How to print a report 1 2 Using the machine as a copier Enter Copy mode 3 Making a single copy Making copies Making multiple copies 1 Options key 3 Using the temporary Copy key Using the Options key Use the Options key to quickly set the following copy settings temporarily for the next copy. Enlarging or reducing the image copied 1 3 4 5 Quality 1 3 4 5 Sorting copies using the ADF 1 3 4 5 Contrast 1 3 4 5 Making N in 1 copies (Page Layout ) 1 3 6 4 5 Changing the default copy settings Quality 1 2 Adjusting contrast Out of Memory message Software and Network Features (MFC-7220 and MFC-7225N only) Important information Federal Communications Commission (FCC) Declaration of Confor mity (USA only) Important Important - about the interface cable Industry Canada Compli ance Statement (Canada only) WARNING Disconnect device LAN connection (MFC-7225N only) International ENERGY STAR Compliance Statement Laser safety FDA regulations CAUTION 1 2 3 4 5 6 7 D E F G Trademarks Troubleshooting and routine maintenance 11 - 2 11 - 3 11 - 4 11 - 5 Checking if the machine has faxes in its memory 1 2 Forwarding faxes to another fax machine 1 2 Transferring faxes to your PC (MFC-7220 and MFC-7225N only) 1 2 3 4 Document jams Document was not inserted or fed properly, or was too long 1 2 3 Paper jams Paper is jammed inside the machine 1 2 Page Page Page 11 - 11 If you are having difficulty with your machine 11 - 12 11 - 13 11 - 14 11 - 15 11 - 16 Improving the print quality 11 - 17 Cleaning the drum unit 11 - 18 Page Compatibility 1 2 Packing and shipping the machine 1 2 3 4 5 6 7 Routine maintenance Cleaning the outside of the machine 1 Page 2 4 5 6 Cleaning the corona wire 1 2 5 3 4 1 2 3 4 5 6 7 8 9 Replacing the drum unit (DR-350) 1 2 3 4 5 6 Machine Information Checking the Serial Numbers 1 2 Checking the Page Counte rs A Appendix A Setting up telephone services Distinctive Ring What does your telephone companys Distinctive Ring do? 1 2 3 4 Turning off the Distinctive Ring 1 2 Caller ID Viewing Caller ID List 3 4 Printing Caller ID List 1 2 Press Menu/Set. Advanced receiving Operation from extension telephones For Fax/Tel mode only Using a cordless external handset Changing the remote codes Connecting an external device to your machine Connecting an external telephone Connecting an external telephone answering devic e (TAD) Sequence Connections 1 2 5 3 4 Special line considerations Roll over phone lines Two-line phone system Converting telephone wall outlets Installing machine, externa l two-line TAD and two-line telephone 1 2 3 4 Multi-line connections (PBX) 1 2 Custom features on your phone line B Appendix B On-screen programming Menu table Memory storage Navigation keys .... B - 3 B - 4 B - 5 B - 6 B - 7 B - 8 B - 9 B - 10 Entering Text Inserting spaces Making corrections Repeating letters Special characters and symbols G Page Page Page S Product description General Specifications Page Print media Copy Fax Scanner (MFC-7220 and MFC-7225N only) Printer Interfaces Download the optional software from the Brother Web Site (FAX-2820 and FAX-2920 users only) http://solutions.brother.com Specifications S - 7 Computer requirements Consumable items Network (LAN) (MFC-7225N only) BRAdmin Professional is not supported in Mac OS. Optional External Wireless Print/Scan Server (NC-2200w) (MFC-7220 and MFC-7225N only) You can assign the Scan key to only one networked computer. Page I Index A B C E F G H J L M N O R S T V W R - 1 R C CCESS A ETRIEVAL R ETRIEVE A F C HANGE P AGING /FAX FORWARDING S , Changing Remote Access Code Enter a three-digit code using numbers Page Visit us on the World Wide Web http://www.brother.com