5 - 13 TROUBLESHOOTING
Paper Feed Problems
Symptom Possible Cause Action
Paper does not feed,
Paper jams, Several
sheets feed at once,
Paper does not feed
straight
Is the media properly loaded?
If using special paper, is the media properly
loaded into the multi-purpose tray?
Make sure that the media is properly
loaded.
When using media such as transparencies,
label sheets, or envelopes, fan the stack
before loading so that there is air between
the sheets.
See Loading Paper on page 3-7.
Is the paper damp? Replace the paper.
See Loading Paper on page 3-7.
Is the media suitable? Replace the media with a size and type of
media suitable for use with this printer. See
Suitable and Unsuitable Paper Types on
page 3-1
Is the paper tray properly inserted into the
printer?
Push the paper tray completely back into
the printer.
Is there paper jammed in the printer? Remove the jammed paper.
Also, thoroughly inspect the inside of the
printer and remove any tape or adhesive
found along the paper path.
See Clearing Paper Jams on page 6-1.
Is the printer level? Reposition the printer on a flat, stable
surface.
See Safety Precautions on page xvi.
Is the printer driver paper feed method
correctly set?
Make sure that the printer driver paper feed
method is correctly set. Also, when an
optional tray module is present, you must
reconfigure the printer to use the module as
tray 2 or tray 3.
See Help.
Are the paper guides of the paper tray set
correctly?
In the paper tray, set the side and end
guides in the correct positions.
See Load Paper in the Paper Tray on page
3-7.
See Load A5 Paper in the Paper
Tray/Changing the Paper Size from A5 on
page 3-10.
Is the paper guide in the multi-purpose tray
set at the correct mark?
Set the paper guide in the multi-purpose
tray at the correct mark.
See Load Paper into the Multi-purpose Tray
on page 3-16.
Did you install the A5 spacer when loading
A5 paper into the paper tray?
Make sure that the A5 spacer is properly
installed next to the end guide in the paper
tray.
See Load A5 Paper in the Paper
Tray/Changing the Paper Size from A5 on
page 3-10.