5 - 19 TROUBLESHOOTING
Message Meaning and Action
Push in the Tray None of the trays are properly inserted.
Action:
Push the all paper trays completely back into the printer.
Empty
Exit Tray The face down tray is full.
Action:
Remove the paper from the face down tray.
Replace Black
Toner (K) The black toner cartridge is empty.
Action:
Replace the black toner cartridge.
See Replacing the Toner Cartridges (TN-12BK/Y/M/C) on page 7-1.
Reinsert Black
Toner (K) There is no black toner cartridge inserted in the printer or the cartridge is improperly
set.
Action:
Grip the levers at each end of the black toner cartridge with your fingers, then push
down firmly to rotate the levers forward to install the cartridge.
See Replacing the Toner Cartridges (TN-12BK/Y/M/C) on page 7-1.
Operation Error
Please Press Set The request from the computer could not be printed.
Action:
Press the Form Feed/Set button and cancel printing. Check the printer driver settings
and reprint.
Operation Denied
While Printing An illegal operation was performed on the control panel during printing.
Wait until printing finishes.
ServCallJ1 This is a warning message. Contact your dealer or Brother Customer Service.
Close
Front Cover The front cover is open.
Action:
Make sure that the front cover is properly closed.
Replace Magenta
Toner (M) The magenta toner cartridge is empty.
Action:
Replace the magenta toner cartridge.
See Replacing the Toner Cartridges (TN-12BK/Y/M/C) on page 7-1.
Reinsert Magenta
Toner (M) There is no magenta toner cartridge insert ed in the printer or the cartridge is improperly
set.
See Replacing the Toner Cartridges (TN-12BK/Y/M/C) on page 7-1.
Out of Memory
Please Press Set There is not enough memory available for the printer to function normally.
Action:
Press the Form Feed/Set button and cancel printing. Install a memory expansion card
and reprint.
See Adding Expansion Memory on page A-10.
If you are unable to install a memory expansion card, try printing again after setting the
printer driver as follows:
• Turn off the Duplex Printing and Multiple Page settings.
• Change the setting in Document Types to Normal in the Graphics tab (Windows®),
or the General dialog box (Macintosh®). Note that this lowers image quality.
See Help.
Pull out the (Y)
toner seal A toner seal is still left in the yellow toner cartridge.
Action:
Remove the top cover, then remove the toner seals that are still left in the yellow toner
cartridge.