Brother HL-5270DN Solving print problems

7. Troubleshooting

111

Solving print problems

Problem Recommendation

The printer prints unexpectedly

or it prints garbage data.

Make sure that the printer cable is not too long. We recommend that you use a

parallel or USB cable that is no longer than 2 meters (6.5 feet).

Make sure that the printer cable is not damaged or broken.

If you are using an interface-switching device, remove it. Connect your computer

directly to your printer, and then try again.

Make sure that you have chosen the proper printer driver with ‘Set as Default’.

Make sure that the printer is not connected to the same port that is also

connected to a storage device or scanner. Take away all other devices and

connect the port only to the printer.

Turn off the Status Monitor in the Device Options tab in the Windows® printer

driver.

The printer cannot print full

pages of a document. An error

message MEMORY FULL is

appears.

Press Go to print the remaining data in the printer memory. Cancel the print job

if you want to delete the remaining data in the printer memory. See Buttons on

page 48.

Reduce the complexity of your document or cut the print resolution.

Add more memory. See Installing extra memory on page 71.

The printer cannot print full

pages of a document. An error

message PRINT OVERRUN is

appears.

Press Go to print the remaining data in the printer memory. Cancel the print job

if you want to delete the remaining data in the printer memory. See Buttons on

page 48.

Reduce the complexity of your document or cut the print resolution.

Add more memory. See Installing extra memory on page 71.

Set page protection to AUTO by using the supplied Windows® driver or control

pabel.

Change the following settings in the Windows® printer driver, and then try again.

The best combination of the settings below will vary depending on your

document:

• Graphics mode

• TrueType mode

• Use printer TrueType® fonts

The headers or footers appear

when the document displays on

the screen but they do not show

up when it is printed.

Adjust the top and bottom margins of your document.

Contents

Main USERS GUIDE Brother Laser Printer HL-5270DN HL-5280DW For visually-impaired users You can read this manual with Screen Reader text-to-speech software. Using this guide Symbols used in this guide Safety precautions To use the printer safely Page Trademarks Compilation and Publication Notice Shipment of the Printer Table of Contents 1 About this Printer 2 Printing Methods 3 Driver and Software 4 Control Panel 5Options 6 Routine Maintenance 7 Troubleshooting AAppendix B Appendix (For Europe and Other Countries) DIndex C Appendix (For USA and Canada) What is in the box? About this Printer Front view Back view Positioning the printer Power supply Environment Network features About paper Type and size of paper Printing Methods Recommended paper Types of envelopes 2. Printing Methods 9 Printable area Portrait Landscape A4 Letter Legal B5 (ISO) Executive A5 A6 B6 1 2 Printing methods Printing on plain paper, bond paper and transparencies Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3 Page Page Printing on plain paper, bond paper or transparencies from the MP tray Page Page Printing on thick paper, labels and envelopes Page e f g Page Duplex Printing Guidelines for printing on both sides of the paper d Manual duplex printing Manual duplex printing from the paper tray a b d c Paper orientation for manual duplex printing a b 1 2 3 4 Page Page Carbon copy printing Printer driver For Windows For M acint osh For Linux Driver and Software pp Page Feat ure s in the pri n ter dr ive r (F or Wi ndow s Basic tab a b c d Advanced tab Print Quality Duplex Printing Watermark Page Setting Device Options Page Page Accessories tab Support tab Features in the BR-Script (PostScript 3 language emulation) printer driver (For Windows) Device Settings tab Printing Preferences Advanced options a b c Features in the printer driver (For Macintosh) Page Setup Layout Print Settings Statu s Monitor (For Mac Page Page Software Software for networks BRAdmin Professional (For Windows) BRAd mi n L igh t ( For M aci nt osh Driv e r Dep loy men t W iza rd (F or W ind ows About emulation modes Automatic emulation selection Automatic interface selection Page Buttons Go Job Cancel Reprint + or - button Moving through menus on the LCD Entering numbers Back Data LED LCD Back light LCD messages Printer status messages The following table shows the printer status messages during normal operation: Reprinting documents Reprinting from RAM a b c d e Reprinting the last job Reprinting the last job three times a b c d Printing Secure data a b c d e a b c d e Menu table PAPER QUALITY SETUP PRINT MENU SETUP (Continued) Page Page Page Page NETWORK for HL-5270DN users NETWORK for HL-5280DW users NETWORK for HL-5280DW users (Continued) INTERFACE RESET MENU Page Default Settings Printer default setting Network default setting a b Options DIMM DIMM types Page Page Replacing the consumable items Routine Maintenance Consumables Toner cartridge TONER LOW Message TONER LIFE END message Replacing the toner cartridge b c d Page e f g Page Drum unit DRUM NEAR END message Replacing the drum unit b c d e Page Replacing periodic maintenance parts Cleaning Cleaning the outside of the printer a Page b c Page Cleaning the corona wire b Page Troubleshooting Identifying your problem LCD messages Maintenance messages Call service messages Error message (Continued) Error message printout Paper handling Paper jams and how to clear them Page Page JAM INSIDE (Paper jam inside the printer) b c d e JAM REAR (Paper jam behind the back cover) a b c Page Page Improving the print quality d ABCD abcde 01234 BC b c ABCD abcde 01234 ABCD abcde 01234 a b c ABCD abcde 01234 ABCD abcde 01234 ABCD abcde 01234 ABCD abcde 01234 a b c ABCDEFG d ACD bcde 134 Page Solving print problems Network problems Printing from DOS Other problems For Maci ntos h BR-Script 3 a b c A Printer specifications Engine Appendix Controller Software Control panel Paper handling Media specifications Supplies Dimensions / Weights Other System Requirements Important information for choosing your paper Page Paper size Symbol and character sets Symbol and character sets list Page Quick reference for bar code control commands Print bar codes or expanded characters Definition of Parameters Bar code mode Bar Code, expanded character, line block drawing and box drawing Bar Code Bar code human readable line ON or OFF Quiet zone Bar code, expanded character unit, line block drawing and box drawing Bar code, expanded character, line block drawing and box drawing offset in X-axis Bar code & expanded character offset in Y-axis Bar code, expanded character, line block drawing and box drawing height Expanded character width, line block drawing and box drawing Expanded character rotation Bar code data start Page Box drawing Line block drawing Expanded character data start Page B Brother Numbers http://www.brother.com/registration/ http://solutions.brother.com Appendix (For Europe and Other Countries) Important information: Regulations Radio interference (220 to 240 volt model only) Int ernatio nal E NERGY S IEC 60825-1 specification (220 to 240 volt model only) For Finland and Sweden Internal laser radiation EU Directive 2002/96/EC and EN50419 IMPORTANT - For Your Safety Disconnect device Caution for LAN connection IT power system (For Norway only) Wiring information (for UK) Page C Appendix (For USA and Canada) Brother Numbers http://www.brother.com/registration/ http://solutions.brother.com Page Important information: Regulations Federal Communications Commission (FCC) Declaration of Conformity (For USA) Industry Canada Compliance Statement (For Canada) Int ernatio nal E NERGY S Laser Notices Laser Safety (110 to 120 volt model only) Internal laser radiation FDA Regulations (110 to 120 volt model only) IMPORTANT - For Your Safety Disconnect device Caution for LAN connection Index D Symbols A B C N O P Q R