Brother HL-7050 Series

6 - 5 TROUBLESHOOTING

HL7050_US_UG_FM5.5

Call service messages

Call service message Action

ERROR ### Turn off the printer. Wait a few seconds, then turn it on

again. If this does not clear the problem, call your

dealer or a Brother-authorized service representative.

Contents

Main HL-7050 series User's Guide HL-7050 series Definitions of warnings, cautions and notes To use the printer safely Page Register your product www.registermybrother.com http://solutions.brother.com v Customer Service Internet addresses http://www.brother.com http://solutions.brother.com http://www.brothermall.com vi HL7050_US_UG_FM5.5 Important information: Regulations Federal Communications Commission (FCC) Declaration of Conformity (For USA) Page viii ix International ENERGY STAR Compliance Statement Laser Safety (110 to 120 volt Model Only) FDA Regulations (110 to 120 volt Model Only) x IEC 60825 specification (220 to 240 volt model only) xi IMPORTANT - For Your Safety Opmerking / Oplaadbare Batterij Recycle Informatie (For Netherlands Only) Geruschemission / Acoustic noise emission (for Germany only) xii Wiring information (for UK) xiii Trademarks Compilation and Publication Notice xiv Table of Contents xv xvi 6 A xvii xviii About this printer What is in the box? Page Page Page Page General view Page Positioning the printer Power supply Environment Space needed to install your printer Page What kind of paper can I use? Type and size of paper ABOUT THIS PRINTER 1 - 13 1 - 14 ABOUT THIS PRINTER Tray 1 MP tray Tray 2/3/4 Paper size Number of Sheets DX MX Paper size Number of Sheets Page Media types in the driver settings Recommended paper ABOUT THIS PRINTER 1 - 17 Printable area 1 - 18 ABOUT THIS PRINTER Landscape Printing methods Printing from the paper tray (Face-down printing) Page Page Page Page Printing from the multi-purpose tray Page Page Page Printing on envelopes (Face-up printing) Page Page Page Page Page Page Printing on labels, transparencies and other special paper Page Page Page Page Printing to the face-up output tray (Face-up printing) Manual feed Driver and software Printer driver Features in the PCL printer driver (For Windows Page Page Page Device Options Page Page Page Support tab Features in the PS printer driver (For Windows Ports tab Page Page Page Features in the PS Printer driver (For Mac OS 8.6 to 9.2 / Mac OS X 10.1) Page setup Page Software for networks (Windows only) Page Software installation for Windows Software installation for Macintosh Apple LaserWriter 8 driver PostScript Printer Description files (PPDs) Automatic Emulation Selection Automatic Interface Selection Page Printer settings Factory settings Page Buttons Go button Job Cancel button Reprint button Reprinting the last job Page Printing PROOF data Printing PUBLIC data Printing SECURE data Page Page + or - button To move through menus on the LCD To enter numbers Page Back button Page Liquid Crystal Display (LCD) Back light LCD message Printer status messages How to use the control panel Page Control Panel LCD menu 3 - 23 CONTROL PANEL INFORMATION CONTROL PANEL 3 - 24 PAPER QUALITY 3 - 25 CONTROL PANEL SETUP CONTROL PANEL 3 - 26 SETUP (continued) 3 - 27 CONTROL PANEL PRINT MENU CONTROL PANEL 3 - 28 3 - 29 CONTROL PANEL CONTROL PANEL 3 - 30 3 - 31 CONTROL PANEL NETWORK (only on a Network) CONTROL PANEL 3 - 32 INTERFACE 3 - 33 CONTROL PANEL RESET MENU factory settings INTERFACE (continued) Set date and time Set IP Address About emulation modes Page List of factory settings 3 - 39 CONTROL PANEL CONTROL PANEL 3 - 40 3 - 41 CONTROL PANEL For visually-impaired users Braille symbols Buzz indications Options Optional accessories and supplies Small pad for lower tray unit and stabilizer (SB-4000) Lower-tray unit (LT-7000) Duplex unit (DX-7000) Guidelines for printing on both sides of the paper Paper orientation for printing on both sides of the paper Mailbox unit Page Network option NC-4100h (For HL-7050 only) Installing the Network board Page Page CompactFlash card Installing the CompactFlash card RAM expansion Installing extra DIMM memory Page Page Hard disk drive (HD-EX) Page Page Page Ir-DA interface (IR-1000) Page Routine maintenance Replacing the consumables Toner cartridge TONER LOW Message TONER LIFE END message Page Page Page Drum unit CHANGE DRUM SOON message Replacing the drum unit Page Page Page Page Replacing Maintenance Parts Cleaning Cleaning the outside of the printer Page Cleaning the inside of the printer Page Page Cleaning the corona wire Page ROUTINE MAINTENANCE 5 - 19 Maintenance Messages Troubleshooting LCD messages Error messages TROUBLESHOOTING 6 - 2 6 - 3 TROUBLESHOOTING TROUBLESHOOTING 6 - 4 Maintenance messages Page TROUBLESHOOTING 6 - 6 Troubleshooting paper handling 6 - 7 TROUBLESHOOTING Paper jams and how to clear them Page JAM A1 (paper jam in the multi-purpose tray) JAM A2 / A3 / A4 / A5 (Paper jam inside the Paper tray) Page Page JAM B (paper jam inside the printer) Page Page Page Page JAM D (paper jam in the Duplex unit) Page Page JAM E (paper jam inside the mailbox unit) 6 - 23 TROUBLESHOOTING Improving the print quality 3 d This section provides information on the following topics: BC b TROUBLESHOOTING 6 - 24 ACD bcde 134 6 - 25 TROUBLESHOOTING TROUBLESHOOTING 6 - 26 6 - 27 TROUBLESHOOTING Solving print problems TROUBLESHOOTING 6 - 28 Other problems Printing with the serial interface 6 - 29 TROUBLESHOOTING Printing from DOS Printer HDD (Hard Disk Drive) TROUBLESHOOTING 6 - 30 BR-Script 3 Page A - 1 Appendix Printer specifications Printing Page A - 3 Functions A - 4 Options A - 5 Electrical and mechanical A - 6 Paper specifications The LCD names for the paper trays are as follows. A - 7 Page Page Fonts 66 scalable and 12 bitmapped fonts HP LaserJet, EPSON FX-850 and IBM Proprinter XL Modes Page 66 scalable fonts BR-Script 3 Mode Symbol and character sets OCR symbol Sets Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Symbol sets supported by the printers intellifont compatible typefaces ** LetterGothic 16.66, OCR-A and OCR-B are bitmapped fonts. * The symbol sets marked with an * are variations of the Roman-8 symbol set. A - 39 A - 40 ** LetterGothic 16.66, OCR-A and OCR-B are bitmapped fonts. * The symbol sets marked with an * are variations of the Roman-8 symbol set. Symbol sets supported by the printers TrueType and Type 1 Font Compatible, and original typefaces The symbol sets marked with an * are variations of the Roman-8 symbol set. A - 41 A - 42 The symbol sets marked with an * are variations of the Roman-8 symbol set. Quick reference for commands Bar code control Print bar codes or expanded characters Page Page Page Page Page Page Page A - 51 Example Program Listings INDEX