Troubleshooting
58
10
Verify that the IP address is correctly loaded into the print server, and make sure that no other nodes on
the network have this IP address. For information on how to print the Network Configuration List, see
Printing the Network Configuration List on page 28.
cVerify that the print server is on your network as follows:
For Windows®
1Try pinging the print server from the host operating system command prompt with the command:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to
two minutes for the print server to load its IP address after setting the IP address).
2If a successful response is received, then proceed to Windows® 2000/XP, Windows Vista® and
Windows Server® 2003 IPP troubleshooting on page 62. Otherwise, proceed to d.
For Mac OS® X 10.2.4 or greater
1From the Go menu, choose Applications.
2Open the Utilities folder.
3Double click the Terminal icon.
4Try pinging the print server from the Terminal window:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to
two minutes for the print server to load its IP address after setting the IP address).
dIf you have tried a to c above and it does not work, then reset the print server back to the default factory
settings and try from the initial setup again. For information how to reset to the default factory settings,
see Restoring the network settings to factory default on page 27.