Brother MFC-7840W B

93

B

B

Troubleshooting B

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be

made from within that country.

If you are having difficulty with your machine B

If you think there is a problem, check the chart below and follow the troubleshooting tips. You can

solve most problems by yourself.

If you need additional help, the Brother Solutions Center offers the latest FAQs and

troubleshooting tips.

Visit us at http://solutions.brother.com/.

Troubleshooting and routine

maintenance B

Printing or receiving faxes

Difficulties Suggestions

Condensed print

Horizontal streaks

Top and bottom sentences are

cut off

Missing lines

Usually this is caused by a poor telephone connection. If your copy looks good,

you probably had a bad connection, with static or interference on the telephone

line. Ask the other party to send the fax again.

Poor print quality See Improving the print quality onpage 100.

Vertical black lines when receiving The corona wire for printing may be dirty. Clean the corona wire. (See Cleaning

the corona wire onpage 122.)

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the

problem is with the sending machine. Try receiving from another fax machine.

If the problem continues, call Brother Customer Service at 1-877-BROTHER

(1-877-276-8437) (in USA) or 1-877-BROTHER (in Canada).

Received faxes appear as split or

blank pages.

If the received faxes are divided and printed on two pages or if you get an extra

blank page, your paper size setting may not be correct for the paper you are using.

(See Paper size onpage 20.)

Turn on auto reduction. (See Printing a reduced incoming fax on page 43.)

Contents

Main If you need to call Customer Service http://www.brother.com/registration/ Brother numbers Register your product http://www.brother.com/registration/ FAQs (frequently asked questions) http://solutions.brother.com/ Ordering accessories and supplies http://www.brothermall.com/ http://www.brother.ca/ Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice Brother One-Year Limited Warranty and Replacement Service (USA Only) Brother One-Year Limited Warranty and Replacement Service (USA Only) BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only) Table of Contents Section I General 1 General information 2 2 Loading paper and documents 8 3 General setup 20 Section II Fax 5 Sending a fax 32 6 Receiving a fax 39 7 Telephone services and external devices 44 8 Dialing and storing numbers 52 9 Remote fax options 57 10 Polling 64 11 Printing reports 66 Section III Copy 12 Making copies 70 Section IV Software 13 Software and Network features 78 Section V Appendixes A Safety and legal 82 B Troubleshooting and routine maintenance 93 C Menu and features 135 Page Section I General Using the documentation Symbols and conventions used in the documentation Accessing the Software Users Guide and Network Users Guide Viewing documentation General information c d e How to find scanning instructions Software User's Guide: ScanSoft PaperPort 11SE with OCR How-to-Guides: a b c d e f Accessing Brother support (for Windows)1 Control panel overview MFC-7440N and MFC-7840W have the same keys. Page Loading paper and documents Loading paper and print media Loading paper in the paper tray Printing on plain paper, recycled paper or transparencies from the paper tray a c d e Loading paper in the manual feed slot Printing on plain paper, recycled paper or transparencies from the manual feed slot a b c d Printing on thick paper, bond paper, labels and envelopes a b c d Page Unprintable area Unprintable area for copies Unprintable area when printing from a computer Acceptable paper and other print media Recommended paper and print media Type and size of paper Standard paper tray Manual feed slot Handling and using special paper Types of paper to avoid Envelopes Types of envelopes to avoid Labels Types of labels to avoid Loading documents Using the automatic document feeder (ADF) Recommended environment a b c d Using the scanner glass a b General setup Mode timer a b Paper settings Volume settings Ring volume d a b Automatic daylight savings time a b Ecology features Toner save Dial prefix Setting up the prefix number a b Changing the prefix number Security features Security TX lock (MFC-7440N only) Setting up the password b b c Changing the password for the administrator d e b c d e Setting up restricted users b c d e f b c Turning secure function lock off b c Switching users a b a Setting lock Setting up the password b c Changing your setting lock password d e b c Turning setting lock off b Restricting dialing Dial pad restriction a b One touch restriction Page Section II Fax Sending a fax How to fax Entering fax mode Sending a fax from the ADF b Broadcasting c d e Canceling a broadcast in progress Additional sending operations Sending faxes using multiple settings Electronic cover page Composing your own comments b d e f Send a cover page for all faxes b d Using a printed cover page b c e d Changing fax resolution To change the fax resolution for the next fax 5 c To change the default fax resolution b c Dual access Real time transmission Page Checking and canceling waiting jobs a c Sending a fax manually Manual transmission d e a b c e Out of memory message Choose the correct Receive Mode Receiving a fax a b Using receive modes Fax Only Fax/Tel Manual External TAD Receive mode settings Ring delay b c F/T ring time (Fax/Tel mode only) b Setting the print density c Additional receiving operations Printing a reduced incoming fax b Setting the fax receive stamp b Telephone services and external devices What does your telephone companys Distinctive Ring do? What does Brothers distinctive ring do? Do you have Voice Mail? Before you choose the ring pattern to register Registering the distinctive ring pattern Very important! a b c d e Turning off distinctive ring a b Caller ID Viewing the Caller ID List a Connecting an external TAD (telephone answering device) Connections a b c d e f a b c Special line considerations Roll over telephone lines Two-line telephone system Converting telephone wall outlets Installing machine, external two-line TAD and two-line telephone Multi-line connections (PBX) External and extension telephones Operation from extension telephones If you answer a call and no one is on the line: For Fax/Tel mode only Connecting an external or extension telephone b c d e Dialing and storing numbers How to dial Manual dialing One touch dialing Speed dialing Storing numbers Storing a pause Storing one touch dial numbers a b c Storing speed dial numbers a b c Changing one touch and speed dial numbers a 8 b c Setting up groups for broadcasting a b c d e g a b Remote fax options Fax forwarding b c d Paging b c Fax storage a PC fax receive b c d Changing remote fax options Turning off remote fax options b Remote retrieval Setting a remote access code9 a b Using your remote access code a b c d e a b c d e Remote fax commands Polling Polling receive b c Sequential polling Polled transmit Setup for polled transmit c d e Printing reports Fax reports Transmission verification report a b Reports How to print a report a Page Page Making copies How to copy Entering copy mode Making a single copy Making multiple copies Copy options (temporary settings) Enlarging or reducing the image copied c d f Using the Options key Use the Options key to quickly set the following copy settings temporarily for the next copy. Page Page i j If you are copying from the ADF: If you are copying from the scanner glass: Out of memory message Page Page Software and Network features How to read HTML Users Guide For Windows a b Page Page Section V Appendixes A Choosing a location Safety and legal To use the machine safely Page Page Important information Standard telephone and FCC notices Page Important Importantabout the interface cable Industry Canada Compliance Statement (Canada only) A Disconnect device LAN connection International ENERGY STAR Compliance Statement A Laser safety FDA regulations Important safety instructions Page Trademarks B Troubleshooting If you are having difficulty with your machine B Troubleshooting and routine maintenance Printing or receiving faxes Telephone line or connections Sending faxes Handling incoming calls Menu access difficulties Copy quality difficulties Printing difficulties Handling incoming calls (continued) Scanning difficulties Software difficulties Paper handling difficulties Printing difficulties (continued) Print quality difficulties Network difficulties Paper handling difficulties (continued) a b i c d e f a b c d e f g h i ABCD abcde 01234 ABCD abcde 01234 ACD bcde 134 ABCD abcde 01234 Page ABCD abcde 01234 BC b d c 2 ABCD abcde 01234 ABCD abcde 01234 ABCD abcde 01234 ABCD abcde 01234 Setting dial tone detection a b Telephone line interference a b Error and maintenance messages Page Page Page Transferring your faxes or Fax Journal report Transferring faxes to another fax machine a Transferring faxes to your PC b c Transferring Fax Journal report to another fax machine Page Paper jams Paper is jammed inside the machine b c d e f Page Paper is jammed inside the drum unit and toner cartridge assembly b c d e f Routine maintenance Cleaning the outside of the machine a b c d e f g c d Cleaning the laser scanner window a b c d e f Cleaning the corona wire a b f c d g Cleaning the drum unit a b c d e f g Page Replacing the consumable items Replacing a toner cartridge Page c d e f g h i Replacing the drum unit b c d e f g Machine information Checking the serial number a b Checking the page counters Packing and shipping the machine b c d e f i j C Menu keys On-screen programming Menu table a b c a b c f d e Menu table The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit Page Page Page Page Page Page - Page Page Page Page Page Entering text D General Specifications Page Print media Fax Specifications 155 Copy Scan Print Interfaces Computer requirements Page Consumable items Ethernet wired network Ethernet wireless network (MFC-7840W only) Authentication and encryption for wireless users only D Authentication method Encryption methods Network key Wi-Fi Alliance certification Wireless one-push configuration E Glossary Page Page Page Index F G H I J L M N O Q R S T V W